How to Gather Brocade SupportSave or SupportShow Logs

Asset ID:	1-71-1003754.1
Update Date:	2017-05-17
Keywords:

Solution Type Technical Instruction Sure

Solution 1003754.1 : How to Gather Brocade SupportSave or SupportShow Logs

Applies to:

Brocade 200E Switch - Version Not Applicable to Not Applicable [Release N/A]
Brocade 4100 Switch - Version Not Applicable to Not Applicable [Release N/A]
Brocade 24000 Director - Version Not Applicable to Not Applicable [Release N/A]
Brocade 5100 Switch - Version Not Applicable to Not Applicable [Release N/A]
Brocade 3850 Fabric Switch - Version Not Applicable to Not Applicable [Release N/A]
All Platforms

Goal

How to gather SupportSave or SupportShow logs

Solution

Note:
1. For further information, please refer to the Brocade Fabric OS Command Reference
2. The procedure requires that you logon to the switch. The default Brocade user/password is admin/password

Steps to Follow:

1. For FabOS v4.4.0 or higher, use supportsave

First, configure supportftp to automatically transfer the supportsave file:

Example:

To display the FTP parameters:
switch:admin> supportftp
Host IP Addr: 1080::8:800:200C:417A
User name: admin
Remote Dir: support
Auto Upload protocol: sftp
Auto-FTP: Off

To set FTP parameters interactively:
switch:admin> supportftp -s
Host IP Addr[1080::8:800:200C:417A]:192.168.67.126
User Name[admin]: admin
Password[********]:password
Remote Dir[support]:
Auto upload protocol[ftp]:scp
Auto file transfer parameters changed

To set the time interval at which the FTP server connectivity is checked:
switch:admin> supportftp -t 24
supportftp: ftp check period changed.

To enable auto file transfer:
switch:admin> supportftp -e
support auto file transfer enabled.

To disable auto file transfer:
switch:admin> supportftp -d
support auto file transfer disabled.

Then run supportsave.

Example:

switch:admin> supportsave
This command collects RASLOG, TRACE, supportShow, \
core file, FFDC data
and then transfer them to a FTP/SCP/SFTP server \
or a USB device.
This operation can take several minutes.
NOTE: supportSave will transfer existing trace dump \
file first, then
automatically generate and transfer latest one. \
Fabric OS Command Reference 955
53-1001764-01
supportSave 22
There will be two trace dump
files transferred after this command.
OK to proceed? (yes, y, no, n): [no] y

On director-class Brocade switches, run supportsave on the active CP and the stand-by CP

2. For FabOS version prior to 4.4.0 , use supportshow:

Example:

switch:admin> supportshow 43
VF
======================
Date:
Sun Dec 6 05:10:13 PST 2009
Time Zone:
America/Los_Angeles
Version:
Kernel: 2.6.14.2
Fabric OS: v6.4.0_main_bld09
Made on: Tue Dec 1 20:04:36 2009
Flash: Wed Dec 2 11:54:49 2009
BootProm: 1.0.15
supportshow groups enabled:
os enabled
exception enabled
port enabled
fabric enabled
services enabled
security enabled
network enabled
portlog enabled
system enabled
extend disabled
filter disabled
perfmon disabled
ficon disabled
iswitch enabled
asic_db enabled
ag enabled
dce_hsl enabled

See also: How to collect a Brocade supportsave from a Windows Laptop [Video] (Doc ID 1419386.1)

Note - if the customer is using Administration Domains (AD) then use AD255 to get an unfiltered view of the fabric.
AD255 is the Physical fabric administrator user account with admin permissions and with access to all Admin Domains (AD0 through AD255).

For example:

switch:admin> ad --select 255
switch:AD255:admin>supportsave

or

switch:admin> ad --select 255
switch:AD255:admin>supportshow

Verify current support status of Fibre Channel Switches:

Oracle Fibre Channel (FC) Switch "Last Ship Dates (LSD)" and "Support End Dates(SED)" (ie EOl/EOSL) Information (Doc ID 1622649.1)

1.To discuss this information further with Oracle experts and industry peers, we encourage you to review, join or start a discussion
in the My Oracle Support Community - Disk/Tape Storage Area Networks

2.Other internal only resource are SAN chat room "disk-san" and storage driver chat room "disk-driver".
As well as, san-tech-team_ww_grp@oracle.com Beehive Group alias

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