Sun StorEdge[TM] 5210/5310 NAS Appliance: Generation and collection of diagnostic output

Asset ID:	1-71-1002401.1
Update Date:	2018-02-22
Keywords:

Solution Type Technical Instruction Sure

Solution 1002401.1 : Sun StorEdge[TM] 5210/5310 NAS Appliance: Generation and collection of diagnostic output

Related Items


Sun Storage 5210 NAS Appliance
 Sun Storage 5310 NAS Appliance

Related Categories


PLA-Support>Sun Systems>DISK>ZFS Storage>SN-DK: SE5xxx NAS
 _Old GCS Categories>Sun Microsystems>Storage - Disk>Network Attached Storage

PreviouslyPublishedAs
203362

Description
When problems arise on the Sun StorEdge[TM] 5210 or 5310 NAS Appliance often the only means to begin troubleshooting the problem is to start by collecting the diagnostic output from the NAS unit. The following procedure provides two means of collecting this valuable information

Steps to Follow
The NAS head provides two means for generating and collecting the diagnostic output. The first is to have the output mailed directly to a designated user or users. The second is to have the NAS head write it directly to a Windows Share or Unix(R) Export which is then collected by a user and emailed manually. Both methods are discussed below:
It is easier to have the diagnostic output mailed directly to a designated user but this method requires that the NAS unit have access to the SMTP server and that some preconfiguration takes place prior to attempting to mail the output.

Preconfiguration for emailing output - set up SMTP server and designated recipients

Telnet to the NAS unit
Run the menu command to start the menu system
Hit the spacebar to scroll through the items under the "Extensions" heading of the third menu column.
Choose the selection for EMAIL Configuration
On the resulting screen, enter 1 to 'Edit fields'
Supply the SMTP server information
Verify that the 'Mail From' address contains the NAS head information
Supply up to 4 'Recipient' email addresses
Set 'Diagnostic' to 'Yes'
Select 7 to save changes

This ends the preconfiguration required to mail the diagnostic output.

Configuring Windows Shares or Unix exports is beyond the scope of this document

Diagnostic Output Generation

Email to Designated User:

Telnet to the 5310 array
Run the menu command to start the menu system
Hit the spacebar to scroll through the items listed under the "Extensions" heading of the third menu column until "Diagnostics" is visible
Enter LETTER preceding the "Diagnostics" selection
The diagnostic output will be generated and is viewable on the screen
When diagnostic output generation has finished, select 2 to "Send EMAIL"
Select 1 for "Edit problem description"
Supply a problem description followed by a <return>
Select 8 to "Send EMAIL"

The diagnostic output will be emailed to the designated recipient. Collect the diagnostic email from this person

Save Diagnostic Output to a File

Telnet to the 5310 array
Run the menu command to start the menu system
Hit the spacebar to scroll through the items listed under the "Extensions" heading of the third menu column until "Diagnostics" is visible
Enter the LETTER preceding the "Diagnostics" selection
The diagnostic output will be generated and is viewable on the screen
When diagnostic output generation has finished, select 1 to save output
On the resulting screen, select 1 to 'Edit path'
Supply the path to a Windows Share or Unix NFS exported volume as well as a filename for the output
Note: You must include the file name or the save will fail
The diagnostics file should now be available from the Windows host mounting the share or the unix hosts mounting the export.

Collect this file from the Windows or Unix host

Product
Sun StorageTek 5310 NAS Appliance
Sun StorageTek 5210 NAS Appliance

5210, 5310, Diagnostic Output
Previously Published As
82469

Change History
Date: 2005-08-26
User Name: 25440
Action: Approved
Comment: Tidied up formatting. Publishing.
Version: 3
Date: 2005-08-26
User Name: 38107
Action: Accept
Comment:
Version: 0

***Checked for relevance on 30-DEC-2013*** ***Checked for relevance on 30-SEP-2015*** ***Checked for relevance on 23-FEB-2018***

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