Oracle ZFS Backup Appliance ZS5-4
 
Oracle ZFS Storage Appliance Racked System ZS5-4
 
Oracle ZFS Backup Appliance
 
Oracle ZFS Backup Appliance ZS5-2
 
Oracle ZFS Storage Appliance Racked System ZS5-2
 
Oracle ZFS Storage Appliance Racked System ZS4-4
 

PLA-Support>Sun Systems>DISK>ZFS Storage>SN-DK: ZS
 

In this Document

Purpose

Details

References

Applies to:

Purpose

Remote Patch Deployment is a deliverable of Oracle Platinum Services, which provides patching of customer’s Platinum-certified components up to four (4) times per year.  This note provides the customer a high-level overview of the patching process.

Remote Patch Deployment comprises of software updates for Oracle ZFS Storage Appliances and provides additional features, bug fixes, and occasionally security updates, thus allowing your storage environment to run at peak efficiency.

A software update is a binary file, which is the same for all supported platforms, that contains new management software as well as new hardware firmware for your storage controllers and disk shelves.

To receive remote patch installation services you must be a current Oracle Platinum Services customer. Remote patch installation services are subject to the Oracle Platinum Services Technical Support Policy.

• Please review the Oracle Platinum Services Technical Support Policy at  http://www.oracle.com/us/support/library/platinum-services-policies-1652886.pdf.
• A list of Certified Platinum Configurations is available at  http://www.oracle.com/us/support/library/certified-platinum-configs-1652888.pdf.

The programs patched and the scope of the remote patching installations are available at http://www.oracle.com/us/support/library/remote-quarterly-patching-scope-1652890.pdf

Details

Remote Patch Deployment Process Timetable

The patch process will begin a month prior to the scheduled patch upgrade date and will consist of the following timetable:

Patch Process

The patch process is based upon the standard upgrade for clustered systems as documented in the Sun Storage 7000 Unified Storage System: How to upgrade a clustered system in Oracle Knowledge Doc ID 1447284.1.

Estimated Patch Upgrade Time

Following are the expected times to complete the patch upgrade*:

*These timings represent actual averages; however, these may not represent timings you will experience. Customers should allow ample time for upgrades and expect variations by system, configurations, sizing and performance.

Latest Release

Additional information is available in the Oracle Support Document 2021771.1 (Oracle ZFS Storage Appliance: Software Updates)

Cluster Upgrade

In a clustered system, as is the case with the ZS Racked System and Backup Appliance Platinum Serviced Products, a rolling upgrade can be performed, eliminating downtime while the upgrade is completed. The upgrade procedure is described in the Oracle® ZFS Storage Appliance Customer Service Manual in the Release OS8.7.x Documentation Library. To describe the rolling upgrade procedure, this document refers to the two clustered storage controllers as A and B, where A is the controller that will be updated first, and B is the controller that will be updated second. A key best practice in rolling upgrades is that each controller should be upgraded at a time when it is not providing service to clients. The procedure described meets this requirement and it is the customers responsibility to ensure best practices and proper configuration of client services for a successful upgrade.

Conclusion

At the conclusion of the patch event, the corresponding Service Request (SR) will be updated and the customer notified.  Customers should test the system to make sure all components are online and available.

All communication will be documented in the patch event Service Request. When significant updates happen in the SR, an email will be sent to the contact persons listed in the SR.

Telephone or chat contact can be established with the customer at any time during the patching process.

Customers can contact their local Oracle Support center and enter their Service Request number if there are any concerns.

References

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