StorageTek Library Console
 
Sun StorageTek SL3000 Modular Library System
 
Sun StorageTek SL500 Modular Library System
 
Sun StorageTek SL8500 Modular Library System
 

PLA-Support>Sun Systems>TAPE>Tape Hardware>SN-TP: SL500 Library
 
Tools>Type>Data Collector
 

This document lists outputs usually requested at the start of diagnosing a Service Request and should be used as a starting point for obtaining and providing outputs for all SL Console-managed libraries (SL500, SL3000 and SL8500).

In this Document

Purpose

Scope

Details

Library event logs

Overview of library components

References

Applies to:

Purpose

Collecting relevant and useful information in SL Console. This is a starting point in collecting outputs and other information or outputs may be requested.

Scope

This guide is applicable to all users and administrators of Oracle Storagetek tape libraries managed with SL Console.

The document assumes you have downloaded and installed SL Console on your computer or that you are using a remote SL Console session installed on a server.  It also assumes that you have network access to the library and admin credentials were set up.
- If you do not have SL Console, please see document ID 1511569.1 for information how to obtain SLC.
- If you do not have network access to the library or if you do not have admin credentials set up, please open a Service Request to have this sorted out.

Details

Note: (Apr-2016) "Consider SDP2 installation as easy way to automatically send logs etc." Refer to following KB for "SDP2 Introduction", article https://support.oracle.com/epmos/faces/DocumentDisplay?id=1942540.1

Cross reference to KB 1377490.1

SL500/SL3000/SL8500 - Procedure for Collecting One Button Log Snapshot From Library (Doc ID 1377490.1)

Log in to SL Console using admin credentials.

Library event logs

1. When collecting library logs, a Log SnapShot is always preferred. If you are running recent firmware and current SL Console version, the log snapshot can be gathered very easily.

If your library and SLC combination satisfy the requirements above, follow these steps in SL Console to obtain a log snapshot:
Go to Tools → Diagnostics → Library folder.
Go to TransferFile tab, select All Devices (should be selected by default).
Click 'Generate Log Snapshot On Library', confirm with 'OK'.
Once the log snapshot is generated, you have 15 minutes to save it by clicking 'Transfer Log Snapshot To Your Computer'.
The log snapshot is encrypted and must be sent to Oracle support for analysis.

2. If you are unable to gather the log snapshot, please gather the log using SL Console:
- Tools → Reports → Log → Event Log : Error, Warn, Info
Once the log has been generated, click "Save" if you are running a local copy of SL Console. If you are running SLC remotely, you may prefer to copy and paste the contents of the window. This also applies to outputs requested in next steps.

Overview of library components

3. Please collect the following outputs for an overview of library components:
- Tools → Reports → Status Summary → Library Information (not Library Details, please)
- Tools → Reports → Status Detail → Robot Details
- Tools → Reports → Status Detail → Drive Details
It is good practice to collect both Robot and Drive details, even if your issue does not seem to concern either or both of these, as some issues may not be immediately obvious.

4. If supplying logs for diagnosing media or read/write errors you noticed on the drive, please include the following outputs:
- Tools → Reports → Statistics → Drive Media Events
- Tools → Reports → Statistics → Drive Events
- Tools → Reports → Statistics → Media Events

Other outputs that can be obtained in Tools → Reports are not usually needed unless your issue is specific to the pertinent part, therefore there is no need to spend additional time collecting these outputs.

Note: This KB is a replacement for SL500/SL8500/SL3000 - How to Collect Data Information for Drive/Media Error Using SL Console (Doc ID 1563844.1) that has been deleted.

References

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