| Asset ID: |
1-79-1679114.1 |
| Update Date: | 2018-04-11 |
| Keywords: | |
Solution Type
Predictive Self-Healing Sure
Solution
1679114.1
:
Process Flow for Software Upgrades of Oracle Communications-Tekelec Products – Eagle family
| Related Items |
- Oracle Communications EAGLE (Software)
- Oracle Communications EAGLE (Software)
|
| Related Categories |
- PLA-Support>Sun Systems>CommsGBU>Global Signaling Solutions>SN-SND: Tekelec Eagle 5
|
In this Document
Applies to:
Oracle Communications EAGLE (Software) - Version EAGLE 44.0.5 to EAGLE 44.0.5 [Release EAGLE 44.0]
Information in this document applies to any platform.
Purpose
The purpose of this document is to make customer aware about the process flow for upgrades of Oracle's legacy-Tekelec products such as Eagle 5(STP), EXAP, LSMS, E5-MS
Scope
Audience = Customer
Details
The notes below will help in understanding the flow of how upgrades are processed right from a new incoming request to understanding the pre-requisite for each product and there by scheduling the upgrades post warranty verification software ordering.
Overview:-
- Customer initiates a new upgrade request SR with Oracle.
- Concerned Oracle team receives the SR and initiates correspondence with customer.
- Customer sends the correlated data in upgrade request form sent out by Oracle engineer.
- Oracle team verifies the warranty / hardware of the product nodes if they can be upgraded.
- If hardware and warranty are found to be good for upgrade, Customer should download the software via Oracle software download cloud (https://edelivery.oracle.com/).
- Oracle will provide the software kit shipment to customer site if
a> Unavailability of FTP server in network to be connected to Eagle STP.
b> Eagle STP has no E5-IPSM card configured.
- The schedule (consisting of HC2 & upgrade for each site) is sent across to customer once software is downloaded.
- Oracle engineer(s) check the connectivity for the scheduled site prior to 24 hours of activity.
- Oracle engineer(s) perform HC2 & upgrade activities as scheduled and confirm with customer prior to closing each activity the status of system.
Highlights of Upgrade:-
- All the activities are performed via a console connection. For Eagle MMI connection is required and for EPAP & ECAP minicom is required and for ELAP & LSMS OOBM connection is necessary.
- The HC2 for Eagle STP is scheduled 24 to 72 hours prior to the upgrade date and for EPAP/ECAP/LSMS/ELAP HC2 is done 5 to 7 days prior to upgrade date.
- Analysis is done for the logs provided post HC2 via a SR.
GREEN= Go ahead with upgrade
Yellow= Actions mentioned in analysis need to be performed prior to upgrade
RED= Actions mentioned in analysis need to performed mandatory, else will fail the upgrade.
- Oracle engineer performs the upgrade and closes the activity post confirmation from customer on system status.
- Spares to be confirmed by customer on site prior to start of HC2 in reply to Oracle engineer’s initial email. Please see the below table for card details :-
|
Type
|
Details
|
Quantity
|
|
TDM & GPSM /E5 MASP
|
(Spare)
|
1
|
|
MUX/HIPR/HIPR2
|
(Spare) for each type
|
1
|
|
Network Cards
|
(Spare) for each type
|
1
|
|
Backup MOD/Thumb Drive
|
Current Release (XX.XX.XX-XX.XX.XX)
|
2
|
|
Target MOD/Thumb Drive
|
Target Release (XX.XX.XX-XX.XX.XX)
|
1
|
Notes for customer:-
- HC1 is not scheduled by Oracle and can be performed by customer if they want to do so.
- HC3 which includes Session 2 of upgrade procedure is to be carried out by customer in a MW. The spares are to be upgraded in same MW. Oracle does not perform HC3.
- All upgrade related activities will be carried out by Oracle remotely. Customer onsite support is mandatory for each activity.
- EMS upgrade is unavailable unless the software has been shipped prior to March 2013
References
<NOTE:1938499.1> - Oracle Communications EAGLE Health Check Review Procedure
<NOTE:1916087.1> - How to get a Software Access Key (SAK) for EAGLE software upgrade?
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