Oracle SuperCluster T5-8, T4-4 and Exalytics T5-8 - Customer Actions: Platform Down

Asset ID:	1-79-1677136.1
Update Date:	2018-04-04
Keywords:

Solution Type Predictive Self-Healing Sure

Solution 1677136.1 : Oracle SuperCluster T5-8, T4-4 and Exalytics T5-8 - Customer Actions: Platform Down

Applies to:

SPARC SuperCluster T4-4 - Version All Versions and later
SPARC SuperCluster T4-4 Half Rack - Version All Versions and later
SPARC SuperCluster T4-4 Full Rack - Version All Versions and later
Oracle SuperCluster T5-8 Full Rack - Version All Versions and later
Oracle SuperCluster T5-8 Half Rack - Version All Versions and later
Information in this document applies to any platform.

Purpose

**************************************************************************
To report errors or request improvements on this document,
please go to http://support.oracle.com and put a comment on Doc ID: 1677136.1
**************************************************************************

This document provides the actions to be done by the Customer before and after the Field Engineer service action.

Details

TSC engineers:

please copy/paste the following text into a public note of the Service Request

------------------------------------------------------ CUT HERE ---------------------------------------------------------------

Dear Customer,

As per our agreement, below you will find the actions you need to take prior to and after the Oracle Field Engineer service actions.
We are providing the link Product Documentation that may help you to complete the required steps. The docs are not tied to your specific environment but are meant to provide general guidance on the type of actions required.

Prior to Field Engineer service actions:

   Perform an orderly and graceful shutdown of applications/services, shutdown the platform/server:

Customers are required to bring the system down to prepare for replacement. A data backup is not a prerequisite but is a wise precaution. For specific instructions see the Administration Guides and Service Manuals for the appropriate platform (list below).

Note: When replacing a Motherboard (system board) or SP in LDOMs environment, you need to backup the LDOM configuration data. Refer to document:
- How to Replace the Motherboard or Service Processor in a Logical Domain (LDOM) Environment (Doc ID 1019720.1)

Following the Field Engineer service actions:

   Boot the platform/server. Restart software applications per applicable admin guides to resume system operation

For help in performing these steps with various offered configurations of Oracle SuperCluster see:
HOWTO: SuperCluster - How to cleanly shutdown and startup an Oracle SuperCluster T4-4 or T5-8 (Doc ID 1487791.1)

Also refer to the System Admin Guides and System Service Manuals for the appropriate platform located at:

Oracle SPARC SuperCluster T4-4 documentation
Oracle SPARC SuperCluster T5-8 Documentation
Oracle Exalytics T5-8

------------------------------------------------------ CUT HERE ---------------------------------------------------------------

Attachments

This solution has no attachment