SPARC M5-32 and M6-32 Servers Customer Actions: Platform Down

Asset ID:	1-79-1632447.1
Update Date:	2014-08-06
Keywords:

Solution Type Predictive Self-Healing Sure

Solution 1632447.1 : SPARC M5-32 and M6-32 Servers Customer Actions: Platform Down

Applies to:

SPARC M6-32 - Version All Versions and later
SPARC M5-32 - Version All Versions and later
Information in this document applies to any platform.

Purpose

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This document provides the actions to be done by the Customer before and after the Field Engineer service action.

Details

TSC engineers: please copy/paste the following text into a public note of the Service Request

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Dear Customer,

Below you will find the actions you must take prior to and following the Oracle Field Engineer service action. Completing these actions will help to assure a fast and successful resolution.

A link to relevant knowledge is provided to help you complete the required steps. The documentation is intended to provide general guidance on the types of actions required, but may not include all the necessary steps for your specific environment.

Note – A data backup is not a prerequisite, but is a wise precaution.

Prior to Field Engineer service action:

    Stop the PDomain(s)
    Power off the platform, including removal of all AC input power

Following the Field Engineer service action:

    Power on the platform by restoring all AC input power
    Start the PDomain(s)

For more information see the sections labeled ‘Removing Power From the Server’ and ‘Returning the Server to Operation’
in the SPARC M5-32 and SPARC M6-32 Servers Service Manual located at http://docs.oracle.com/cd/E24355_01/index.html

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