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Asset ID: 1-79-1628858.1
Update Date:2018-03-26
Keywords:

Solution Type  Predictive Self-Healing Sure

Solution  1628858.1 :   Sun Netra X6270 M2 Server Module Symptoms and Solutions  


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  • Sun Netra X6270 M2 Server Module
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  • PLA-Support>Sun Systems>x86>Server>SN-x64: SERVER 64bit
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In this Document
Purpose
Details
References


Applies to:

Sun Netra X6270 M2 Server Module
Information in this document applies to any platform.

Purpose

This document outlines the top non-hardware issues our customers encounter on the Sun Netra X6270 M2 Server Module, with the firmware version which fixes that issue or the workaround


These issues are outlined in more detail on the internal Sun Netra X6270 M2 Server Module Current Product Issues page <Document: 1363768.1>

Details

Documentation Sun Netra X6270 M2 Server Module - Patches & Firmware Sun Netra X6270 M2 Server Module - My Oracle Support Community (MOSC) Sun x86 Systems - Oracle System HandbookSun Netra X6270 M2 Server Module

 

 

SymptomDetailsResolution/Workaround
 DIMM faults on power cycle/reboots of the blade falsely  We are seeing false DIMM faults on power cycle/reboots of blades that show this signature in the fault:
fault.memory.intel.dimm.none

or

fault.memory.intel.dimm.tempsensor-failed

Workaround: If these errors happen on the power cycle or reboot then likely they are not real errors. If errors persist then clear the fault and re-seat the blade.

Solution: Update firmware to ILOM 3.0.16.11.g r73607 / BIOS vers. 08.07.03.05 or later

 SW 1.0.1 firmware lists the incorrect ilom version

After downloading and installing SW 1.0.1 from support.oracle.com some will notice that the readme has the incorrect ilom version listed.
* ILOM 3.0.9.15.h
* BIOS 08.05.01.14

After you apply the ILOM-3_0_9_15_h_r59192_Sun_Netra_X6270M2.pkg.

This is available in two MOS Patches for the Netra x6270M2 platform under Netra X6270 M2 SW 1.0.1 (there should only be one, they are the same) - here is what the ILOM version reads : Version 3.0.9.23 r59192.
 DIMM CE errors mapped to empty DIMM locations BIOS implicates the wrong DIMM location for CE errors when memory channel is not fully populated.

Update firmware to ILOM 3.0.16.11 r65962 / BIOS vers. 08.07.01.08 or later

DIMM Uncorrectable UE errors while system is sitting idle Uncorrectable memory errors are reported while the system is idle. They can appear to come from 1 DIMM, or multiple DIMM's or multiple CPU's at the same time.

Clear any previous faults manually in ILOM then upgrade firmware to ILOM 3.0.16.11 r65962 / BIOS vers. 08.07.01.08 or later

False UE errors caused by Intel errata on power-cycle

There is an Intel CPU errata that is causing false UE DIMM failures on initialization of the CPUs during power up.In this case system ran into the issue and caused two DIMMs one on each CPU to have UE errors at exactly the same time. Evidence of the errors is seen here:

Wed Nov  3 14:20:11 2010 ID 00ad V ECC Mem UE CPU 0 Core 255 Rank 255 Chan 0 Phys-DIMM 2
Wed Nov  3 14:20:11 2010 ID 00ad : 08 00 00 ff 08 00 00 00 00 00 00 00
00 00 00 00
16  00 00 00 00 00 00 00 00 00 00 00 00
00 00 00 04
32  00 00 00 00 00 ff 00 00

Wed Nov  3 14:20:11 2010 ID 00ae V ECC Mem UE CPU 1 Core 255 Rank 255 Chan 0 Phys-DIMM 2
Wed Nov  3 14:20:11 2010 ID 00ae : 08 00 01 ff 08 00 00 00 00 00 00 00
00 00 00 00
16  00 00 00 00 00 00 00 00 00 00 00 00
00 00 00 00
32  00 00 00 00 00 ff 00 00

This issue is very rare and likely will not repeat on the same system.

Update firmware to ILOM 3.0.16.11 r65962 / BIOS vers. 08.07.01.08 or later

 


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