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Asset ID: 1-79-1628251.1
Update Date:2018-03-26
Keywords:

Solution Type  Predictive Self-Healing Sure

Solution  1628251.1 :   Sun Fire X2200 M2 Server Symptoms and Solutions  


Related Items
  • Sun Fire X2200 M2 Server
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Related Categories
  • PLA-Support>Sun Systems>x86>Server>SN-x64: SERVER 64bit
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In this Document
Purpose
Details
References


Applies to:

Sun Fire X2200 M2 Server - Version All Versions and later
Information in this document applies to any platform.

Purpose

This document outlines the top non-hardware issues our customers encounter on the Sun Fire X2200 M2 Server, with the firmware version which fixes that issue or the workaround


These issues are outlined in more detail on the internal Sun Fire X2200 M2 Current Product Issues (Doc ID 1363972.1) page

Details

Documentation Sun Fire X2200 M2 Server - Patches & Firmware Sun Fire X2200 M2 Server - My Oracle Support Community (MOSC) Sun x86 Systems - Oracle System HandbookSun Fire X2200 M2 Server

 

 

SymptomDetailsResolution/Workaround
Seagate drives (ST3325031NS) may become inaccessible following platform power on. A Seagate firmware issue can result in hard drives failing to initialize following power on, this is not recoverable and requires a disk replacement.
This affects the ST3250310NS drive on the Sun Fire X2100 M2 - 540-7511 / 390-0411.
Only drives manufactured prior to 01/12/2008 are affected.
This issue is addressed by updating drives to the SU0D firmware version available from Patch 140698-01
 Security Vulnerability A security vulnerability in the Sun Fire X2100M2 and Sun Fire X2200M2 implementation of IPMI may allow an unprivileged ipmitool(1m) user to gain unauthorized administrative privileges and then be able to reset or power off a local or remote Sun Fire X2100M2 or Sun Fire X2200M2 server. Further details see <Document: 1000482.1> Please update to Sun Fire X2200 M2 SP firmware 2.91 or above
 System hang or unable to boot with Windows 2003 and NVidia RAID Volume System hang or unable to boot can be happened with using Windows 2003 plus Nvidia raid volume. The Nvidia RAID Volume is created with on-board controller, not with an addition PCI card.
Install Nvidia 9.27 driver package which is available in Sun Fire X2200 M2 Software 2.2 or above
 250GB Hitachi drives failing Some 250GB Hitachi drives are falling prematurely due to system fan vibrations   Later versions of the 250GB Hitachi drives have a revised assembly that doesn't include a dampening plate, this makes the drive more susceptible to vibration caused by the system fans.

Latest system firmware updates change fan control table to decrease vibration. Update the SP firmware to 3.10 or above.
Unable to use remote storage functionality  Unable to use remote storage functionality on Solaris or Linux when the Java applet is Launched from Mozilla Firefox. 

Workaround: Use Internet Explorer from a Windows client, and accept install of the ActiveX control or use the local DVD, pxe or USB media.

Solution: Update the SP firmware to 3.09 or above.

Memory errors 

On Sun Fire x2200 M2 systems, it is possible that when the "Power Now" feature is enabled in the system BIOS, that ECC errors may intermittently occur during the self-test operation. Misdiagnosis of these errors may lead to unnecessary hardware replacement.

Examples:

IPMI Output

    1 | 03/20/2007 | 06:21:22 | Memory CPU0 DIMM1 | Correctable ECC | Asserted
    2 | 03/20/2007 | 06:21:22 | Memory CPU0 DIMM1 | Correctable ECC | Asserted
    3 | 03/20/2007 | 06:21:22 | Memory CPU0 DIMM1 | Correctable ECC | Asserted
    4 | 03/20/2007 | 06:21:22 | Memory CPU0 DIMM1 | Correctable ECC | Asserted

ILOM Eventlog output

    Severity        Time Stamp             Description
    -----------------------------------------------------------------
    Warning    2007/03/19 11:06:58   CPU0 DIMM 1 has single-bit error
    Warning    2007/03/19 11:06:58   CPU0 DIMM 1 has single-bit error
    Warning    2007/03/19 11:06:58   CPU0 DIMM 1 has single-bit error
    Warning    2007/03/19 11:06:58   CPU0 DIMM 1 has single-bit error
   Further details see  Doc ID 1000534.1

Workaround: If the system is reporting ECC errors, disable the "Power Now" feature with the following steps, and retest the system:

  1. Reboot the system.
  2. Press F2 to enter the BIOS setup screens.
  3. Select: Advanced ->AMD PowerNow Configuration -> PowerNow

 

Solution: Update SP firmware to 3.09 / BIOS 3B17 or above.

Mismatched console redirection settings can result in the system appearing to hang.  Mismatched console redirection settings can result in the system appearing to hang.  SP console redirection to ttya (Serial management DB9 port)
BIOS setting BIOS/Advanced/IPMI External COM Port = system
show AgentInfo ConsoleMux=system

SP console redirection to ttyb (via the SP)
BIOS setting BIOS/Advanced/IPMI External COM Port = BMC
show AgentInfo ConsoleMux=agent
 Native Command Queueing (NCQ) does not currently work with the MCP55 Chipset. Native Command Queueing (NCQ) does not currently work with the MCP55 Chipset.
Some customers may refer to the info on Redhat site:
http://kbase.redhat.com/faq/FAQ_46_10897.shtm
On X2200 M2 AND X2100 M2 it is not the disk that is the issue
This is an issue with the lack of an NVidia driver which is being worked by NVidia and the various OS teams.
 No keyboard input using ssh with start /SP/AgentInfo/console command When using SSH from a Sparc or a Solaris x86 machine you can log in but when executing the start /SP/AgentInfo/console command you get
/SP -> start /SP/AgentInfo/console
console activate successful
press ESC ( to terminate session...
From that point you have no keyboard input, you can only get back to the SP prompt with a ESC shift 9
The internal serial port needs to be configured to get the console working see 88382
Disk read error or Memory errors during Pc-Check V6.05b diagnostics test  Using version 6.05 or PC Check and running stress tests can result in false positive errors. A DOS window may display
"Failed disk Test" or "Failed Memory Test"
 

Fixed with PC-Check V6.05d which is included in Tools and Driver CD 1.5.1 or above
 Unbootable System    System becomes unbootable after setting BIOS Parameter "Advanced" --> "OnBoard Device Configuration" --> "Skip Scan Broadcom OPROM" to "yes"
Firmware affected: BIOS - 3B16 / SP - 2.91

Update SP firmware to 3.13 / BIOS 3B25 or above.
 NGE ports don't work with Solaris 10  This only happenes on when Nvidia PXE agent is first boot device and then pxe install server does not response it, so the NGE Chipset in an uncertain status and can not be recovered by chip reset

Workaround:

1. Power off the machine for a while.
2. Do not make the nge port as the first
boot device if you are not to do pxe install.

 Transition of mouse inside and out of the remote console window causes it to dart randomly
 This happens when using a SPARC System as the remote console. The transition of the mouse inside and outside of the Remote Console window causes it to dart random Workaround: Try to use another AMD or Intel based System for Remote Console
 The CTRL-ALT-M keypress does not work correctly on a SPARC based system for remote console
The CTRL-ALT-M keypress to sync the mouse does not work correctly on sparc system used for Remote Console Workaround: Try to use another AMD or Intel based System for Remote Console
Keyboard lost issues on Remote Console Keyboard lost sometimes on Remote Console using SPARC System with Solaris 10 sparc for Remote Management
Workaround: Try to use another AMD or Intel based System for Remote Console  
 PC Check displays DIMMs in incorrect slot numbers
When running PC Check on the Tools & Drivers CD and selecting memory tests from the advanced diagnostics menu, the dimms will be displayed as being in the wrong slots. Example:- Dimms in slots 0 and 1 will be displayed by PC Check as being located in slots 6 and 7. 

Update SP firmware to 3.09 / BIOS 3B17 or above.

Keyboard input lost in remote console after canceling mount dialog box on mozilla running on Java The keyboard input will be lost in Remote Console window after cancelling the mount dialog box on mozilla. This happens only for Java Remote Management, ActiveX works fine. Fixed in Tools and Driver CD 1.5.1 or above
On Console Redirection, Mouse and Keyboard performance on Java is bad  Using the Java for Remote Management, the Mouse and Keyboard performance is bad compared to ActiveX.   Fixed in Tools and Driver CD 1.5.1 or above
Remote Console window disappears when attempting to unmount the virtual flash device  The remote console windows sometimes disappears when attempting to unmount the virtual flash device. This does not happen all the time.  Fixed in Tools and Driver CD 1.5.1 or above
The Remote Console window will change location by pressing left/right/up/down key in Java When launching RKVM window using Java, the complete screen is not always displayed. By using the arrow the screen moves up/down etc. This can be tough when needing to click the ok or submit key at the bottom of the screen. Fixed in Tools and Driver CD 1.5.1 or above
New hot keys will not display using Java on the Remote Console A default list of hot keys are displayed in java using the remote console. After creating a new hot key, it will not be displayed. Only the default list will be. Fixed in Tools and Driver CD 1.5.1 or above
Screen goes blank when setting video quality to high using Remote Console on Java Launch the Remote Console screen on Java (vonnecting to Taurus system running Linux) and set the video quality to high. The screen will go all black and require a reboot of the host system to resolve the issue. Fixed in Tools and Driver CD  1.5.1 or above
Screen goes blank if the Remote Console window is dragged larger in Java The Remote Console window will turn blank if dragged larger in Java.

Workaround: Closing out and reopening the windows resolves the issue.
Solution:        Fixed in Tools and Driver CD 1.5.1 or above

 Ctrl-C not passed over Serial-over-LAN Session CTRL-C is not passed over SOL Session  Fixed in Tools and Driver CD 1.5.1 or above
 Mouse very difficult to control using the remote console system running SUSE Linux Enterprise Server 9 When using SLES 9 SP3 as the remote system, the mouse is very difficult to control on the remote console window  Fixed in Tools and Driver CD 1.5.1 or above
 Security Vulnerability

Security loop hole in ELOM allowing subset of Linux commands to be run without login details. Certain Linux and smash commands able to be run on the Server Processor with no login information needed

Fixed in Tools and Driver CD 1.5.1 or above
  Problems setting up ssh and private keys and https for the ILOM When trying to set up ssh and private keys and set https for the ILOM on the X2200 M2 the targets are not there.  Please refer to ELOM Guide:
Configuring Access Settings
Use the set command to change properties and values for HTTP and HTTPS services.
Incorrect Memory Information IPMItool 1.8.8 print fru command will result in a return of incorrect memory information  Fixed with IPMItool 1.8.9 or above
System time goes backward Quad-core X64 based systems may see time "go backwards" due to a Solaris 10 kernel bug.
This issue can affect any AMD or Intel quad core processor based system
Fix has been released in Solaris 10 Kernel Patch 138889-03 or above

 


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