VSM/SVA Customer Actions: Hard Disk replacement

Asset ID:	1-79-1627230.1
Update Date:	2014-05-11
Keywords:

Solution Type Predictive Self-Healing Sure

Solution 1627230.1 : VSM/SVA Customer Actions: Hard Disk replacement

Applies to:

Sun StorageTek V2X SVA Disk System - Version Not Applicable to Not Applicable [Release N/A]
Sun StorageTek VSM4 System - Version All Versions to All Versions [Release All Releases]
Sun StorageTek VSM5 System - Version All Versions and later
Sun StorageTek VSM System - Version 4 to 5C [Release 4.0 to 5.0]
Information in this document applies to any platform.

Purpose

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This document provides the actions to be done by the Customer before and after the Field Engineer service action.

Details

TSC engineers:

please copy/paste the following text into a public note of the Service Request

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Dear Customer,

As per the Oracle Support agreement, you will find the actions you need to take prior to and after the Oracle Field Engineer service action.

Prior to Field Engineer service actions:
- Plan to be available to the Field Engineer, to assist with environment specific procedures needed for Hard Drive Replacement.

Following the Field Engineer service actions:

- If during the GFR (Guided FRU Replacement) of the failed hard drive any IP C-links or VLE vRTDs had errors then vary them offline and then back online.

For help in performing the listed steps see:

User/Admin Guides reference: 
VSM 4 and 5 Customer Documentation:                 http://docs.oracle.com/cd/E19242-01/index.html

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References

http://docs.oracle.com/cd/E19242-01/index.html

Attachments

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