Oracle Key Manager (OKM) : Customer Communication for OKM / KMA Related Repairs and Outages

Asset ID:	1-79-1627142.1
Update Date:	2018-02-01
Keywords:

Solution Type Predictive Self-Healing Sure

Solution 1627142.1 : Oracle Key Manager (OKM) : Customer Communication for OKM / KMA Related Repairs and Outages

Applies to:

Oracle Key Manager - Version 2.0.0 and later
Information in this document applies to any platform.

Purpose

This document provides the actions to be done by the Customer before and after the Field Engineer service action.

Details

TSC engineers:

Please copy/paste the following text into a public note in the Service Request.

[This section is not visible to customers.]

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Dear Customer,

As per the Oracle Support Agreement, you will find the actions needed to take place prior to and after the Oracle Field Engineer service action.

Prior to CSE/FE visit: If any hardware needs to be replaced on a KMA (hard drive, SCA6000, DIMM, etc.), the customer site should properly shutdown the impacted KMA.

Following CSE/FE visit: After KMA hardware has been replaced, the KMA may safely be powered back online.

For help in performing the listed steps, refer to "Oracle Key Manager - Customer requirements in preparation for OKM maintenance outage (<Document 1609504.1>)"

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