Sun SPARC Enterprise M3000/M4000/M5000/M8000/M9000 (OPL) Servers: Customer Actions: Platform Down

Asset ID:	1-79-1626688.1
Update Date:	2014-08-04
Keywords:

Solution Type Predictive Self-Healing Sure

Solution 1626688.1 : Sun SPARC Enterprise M3000/M4000/M5000/M8000/M9000 (OPL) Servers: Customer Actions: Platform Down

Applies to:

Sun SPARC Enterprise M3000 Server - Version All Versions and later
Sun SPARC Enterprise M4000 Server - Version All Versions and later
Sun SPARC Enterprise M5000 Server - Version All Versions and later
Sun SPARC Enterprise M8000 Server - Version All Versions and later
Sun SPARC Enterprise M9000-32 Server - Version All Versions and later
Information in this document applies to any platform.

Purpose

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This document provides the actions to be done by the Customer before and after the Field Engineer service action.

Details

TSC engineers:

please copy/paste the following text into a public note of the Service Request

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Dear Customer,

As per our conversation, below you will find the actions you need to take prior to and after the Oracle Field Engineer service action.

We are providing the link to Knowledge that may help you to complete the required steps.
The docs are not tied to your specific environment but are meant to provide general guidance on the type of actions required.

Prior to Field Engineer service action:
Note – A data backup is not a prerequisite but is a wise precaution.

    Shutdown the domain(s)
    Poweroff the entire platform

Following the Field Engineer service action:

    Poweron the platform
    Boot the domain (s)

For more information about shutdown, startup, power on, or power off of your domains and platform see:    See Chapter 4 of the SPARC Enterprise Mx000 Servers XSCF User's Guide http://docs.oracle.com/cd/E19855-01/index.html

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