Sun Fire 12K/15K/E20K/E25K Customer Actions: Multiple Domain Down

Asset ID:	1-79-1626687.1
Update Date:	2014-08-04
Keywords:

Solution Type Predictive Self-Healing Sure

Solution 1626687.1 : Sun Fire 12K/15K/E20K/E25K Customer Actions: Multiple Domain Down

Applies to:

Sun Fire E20K Server - Version All Versions and later
Sun Fire 15K Server - Version All Versions and later
Sun Fire E25K Server - Version All Versions and later
Sun Fire 12K Server - Version All Versions and later
Information in this document applies to any platform.

Purpose

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This document provides the actions to be done by the Customer before and after the Field Engineer service action.

Details

TSC engineers:

please copy/paste the following text into a public note of the Service Request

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Dear Customer,

As per our conversation, below you will find the actions you need to take prior to and after the Oracle Field Engineer service action.

We are providing the link to Knowledge that may help you to complete the required steps.
The docs are not tied to your specific environment but are meant to provide general guidance on the type of actions required.

Prior to Field Engineer service action:
Note – A data backup is not a prerequisite but is a wise precaution.

    Shutdown the domains.
    This applies to all the domains involved with this FRU replacement


Following the Field Engineer service action:

    Boot the domains
    This applies to all the domains involved in this FRU replacement

For more information about shutdown and startup of your domains see: Chapter 8 of theSystem Management Services (SMS) 1.6 Administrator Guide - http://docs.oracle.com/cd/E19065-01/servers.e25k/819-4660-10/819-4660-10.pdf

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