SPARC or Netra T3-x, T4-x, T5-x, Tx000, T5xx0, SB6000, T63x0, Netra CTxx

Asset ID:	1-79-1626676.1
Update Date:	2017-08-07
Keywords:

Solution Type Predictive Self-Healing Sure

Solution 1626676.1 : SPARC or Netra T3-x, T4-x, T5-x, Tx000, T5xx0, SB6000, T63x0, Netra CTxx - Customer Actions: Platform Down

Applies to:

Sun Fire T1000 Server - Version All Versions and later
Netra SPARC T4-2 Server - Version All Versions and later
SPARC T5-2 - Version All Versions and later
SPARC T5-4 - Version All Versions and later
SPARC T4-4 - Version All Versions and later
Information in this document applies to any platform.

Purpose

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To report errors or request improvements on this document,
please go to http://support.oracle.com and put a comment on Doc ID: 1626676.1
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This document provides the actions to be done by the Customer before and after the Field Engineer service action.

Details

TSC engineers:

please copy/paste the following text into a public note of the Service Request

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Dear Customer,

As per our agreement, below you will find the actions you need to take prior to and after the Oracle Field Engineer service actions.
We are providing the link Product Documentation that may help you to complete the required steps. The docs are not tied to your specific environment but are meant to provide general guidance on the type of actions required.

Prior to Field Engineer service actions:

   Shutdown the platform/server:

Customers are required to bring the system down to prepare for replacement. A data backup is not a prerequisite but is a wise precaution. For specific instructions see the Administration Guides and Service Manuals for the appropriate platform (list below).

Note: When replacing a Motherboard (system board) or SP in LDOMs environment, you need to backup the LDOM configuration data. Refer to document:
- How to Replace the Motherboard or Service Processor in a Logical Domain (LDOM) Environment (Doc ID 1019720.1)

Following the Field Engineer service actions:

   Boot the platform/server. Restart software applications per applicable admin guides to resume system operation

For specific instructions refer to the System Admin Guides and System Service Manuals for the appropriate platform located at:

T5x20/T5x40/T6320/T6340/T3-x/T4-x:   http://www.oracle.com/technetwork/documentation/sparc-tseries-servers-252697.html
T5-x:                                                   http://www.oracle.com/technetwork/documentation/oracle-sparc-ent-servers-189996.html
Tx000/T6300:                                      http://download.oracle.com/docs/cd/E19076-01/index.html
Netra Txx0/T3-x/T4-x/T5-x:                  http://www.oracle.com/technetwork/documentation/oracle-nebs-cert-sys-190008.html
SB6000:                                              http://www.oracle.com/technetwork/documentation/oracle-blade-sys-190001.html
Netra CT900:                                       http://www.oracle.com/technetwork/documentation/netra-blade-servers-252766.html

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