Sun Fire V1280, E2900, 3800, 4800, 4810, 6800, E4900, E6900, Netra 1280, 1290 Customer Actions: Platform Down

Asset ID:	1-79-1625788.1
Update Date:	2017-10-18
Keywords:

Solution Type Predictive Self-Healing Sure

Solution 1625788.1 : Sun Fire V1280, E2900, 3800, 4800, 4810, 6800, E4900, E6900, Netra 1280, 1290 Customer Actions: Platform Down

Applies to:

Sun Netra 1280 Server - Version All Versions to All Versions [Release All Releases]
Sun Fire V1280 Server - Version All Versions to All Versions [Release All Releases]
Sun Netra 1290 Server - Version All Versions to All Versions [Release All Releases]
Sun Fire 4800 Server - Version All Versions to All Versions [Release All Releases]
Sun Fire 6800 Server - Version All Versions to All Versions [Release All Releases]
Information in this document applies to any platform.

Purpose

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To report errors or request improvements on this document,
please go to http://support.oracle.com and put a comment on Doc ID: 1625788.1
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This document provides the actions to be done by the Customer before and after the Field Engineer service action.

Details

TSC engineers:

please copy/paste the following text into a public note of the Service Request

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Dear Customer,

As per our conversation,
below you will find the actions you need to take prior to and after the Oracle Field Engineer service action.

We are providing the link to Knowledge that may help you to complete the required steps.
The docs are not tied to your specific environment but are meant to provide general guidance on the type of actions required.

Priory to Field Engineer service actions:

Note – A data backup is not a prerequisite but is a wise precaution.

    Shutdown the domain (s)
    Poweroff the entire platform

Following the Field Engineer service actions:

    Poweron the platform
    Boot the domain (s)

For help in performing the listed steps see:

System Admin Guides and System Service Manuals located at 
Netra 1280:                 http://docs.oracle.com/cd/E19102-01/n1280.srvr/index.html
Netra 1290:                 http://docs.oracle.com/cd/E19102-01/n1290.srvr/index.html
SF3800/4800/4810/6800:      http://docs.oracle.com/cd/E19095-01/sf3800.srvr/index.html
E2900:                      http://docs.oracle.com/cd/E19095-01/sfe2900.srvr/index.html
E4900/6900:                 http://docs.oracle.com/cd/E19095-01/sfe6900.srvr/index.html

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Attachments

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