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Asset ID: 1-79-1625734.1
Update Date:2014-05-30
Keywords:

Solution Type  Predictive Self-Healing Sure

Solution  1625734.1 :   Sun Fire X4500 Symptoms and Solutions  


Related Items
  • Sun Fire X4500 Server
  •  
Related Categories
  • PLA-Support>Sun Systems>x86>Server>SN-x64: SERVER 64bit
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In this Document
Purpose
Details
References


Applies to:

Sun Fire X4500 Server
Information in this document applies to any platform.

Purpose

This document outlines the top non-hardware issues our customers encounter on the Sun Fire X4500 Server, with the firmware version which fixes that issue or the workaround


These issues are outlined in more detail on the internal Sun Fire X4500 Server Current Product Issues <Document: 1352772.1> page

Details

Documentation X4500  Patches&Firmware X4500  My Oracle Support Community (MOSC) Sun x86 Systems Oracle System Handbook X4500

 

SymptomDetailsResolution/Workaround
Windows Server 2003 operating system may experience time-stamp counter drift

This is issue when using dual-core AMD Opteron processors or multiprocessor AMD Opteron processors.

Resolution: Add the /usepmtimer parameter to the Boot.ini file
Link to Microsoft Support Doc 938448 

Intermittent system hard hangs with watchdog timeouts This is due to incorrect "Force TLB Caching disabled" value in BIOS

Workaround: Reboot system -> Hit F2 during POST to enter BIOS Setup -> Go to "Advanced" -> "CPU Configuration" -> Set "Force TLB Caching disabled" to "Enabled"
Resolution: Update ILOM/BIOS firmware to SW1.6 or later. (Issue is fixed BIOS 24)

Unable to setup software RAID on Redhat Linux when using the SIA(Oracle Hardware Installation Assistant).  

Workaround:

  1. Run SIA(OHIA) CD.
  2. When SIA(OHIA) comes up with the splash screen, go to command prompt by pressing <ctrl><alt><function key>.
  3. Load following modules manually
    # modprobe raid0
    # modprobe raid1
    # modprobe raid2 < might not be present >
    # modprobe raid5
    # modprobe xor 
  4. Confirm the modules are loaded

    # lsmod|grep raid
    Note: Also make sure /proc/mdstat file exist with proper RAID personalities listed. 

  5. Go back to the screen where SIA installation splash is displayed.
    Proceed by choosing Redhat installation source ( cd or network )

  6. You should not get the error when clicking on RAID this time as it already has the modules now.

iostat -E reports excessive number of soft errors

The soft errors reported are side effects of requests made by the FMA disk fault plugin, and is safe to ignore.

Resolution: Install Solaris patch 142260-05

BIOS only shows 15.9GB of memory when I have 16GBs installed.

See "Memory Hole Remapping" in the product notes for more detail.

Enable the "Hardware Memory Hole" in BIOS 

Reboot system -> Hit F2 during POST to enter BIOS Setup -> Go to "Chipset" -> "NorthBridge Configuration" -> "Memory Configuration" -> "HardWare Memory Hole" -> Enabled -> Press F10 to save and exit.


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