Sun Storagetek VTL Plus & Prime Storage Appliance Customer Actions: Failed controller

Asset ID:	1-79-1625580.1
Update Date:	2014-07-25
Keywords:

Solution Type Predictive Self-Healing Sure

Solution 1625580.1 : Sun Storagetek VTL Plus & Prime Storage Appliance Customer Actions: Failed controller

Applies to:

Sun StorageTek VTL Plus Storage Appliance - Version 1.0 - Build 1323 to 2.0 - Build 1656 [Release 1.0 to 2.0]
Sun StorageTek VTL Prime System - Version 1.0 - Build 1813 to 1.1 - Build 2076 [Release 1.0]
Oracle Solaris on x86-64 (64-bit)

Purpose

******************************************************************************
To report errors or request improvements on this procedure, please go to
http://support.oracle.com and input a comment for Doc ID: 1625580.1.

******************************************************************************

This document provides the actions to be done by the Customer before and after the Field Engineer service action.

Details

TSC engineers:

please copy/paste the following text into a public note of the Service Request

------------------------------------------------------ COPY HERE ---------------------------------------------------------------

Sun Storagetek VTL Plus & Prime Storage Appliance

Dear Customer,

As per our agreement,
below you will find the actions you need to take prior to and after the Oracle Field Engineer service action.

We are providing the link to Knowledge that may help you to complete the required steps.
The docs are not tied to your specific environment but are meant to provide general guidance on the type of actions required.

Please refer to the actions listed below, which should be taken prior to and following the Oracle Field Engineer service action.

Prior to Field Engineer service action:

Array power must be on. Do not replace the controller with array power off.

Following the Field Engineer service action:

Verify controller is online & in optimal status. Verify backups are working and there are no major errors/alarms.

------------------------------------------------------ COPY HERE ---------------------------------------------------------------

Attachments

This solution has no attachment