| Asset ID: |
1-79-1625201.1 |
| Update Date: | 2016-03-08 |
| Keywords: | |
Solution Type
Predictive Self-Healing Sure
Solution
1625201.1
:
Sun Fire X4170 M2, X4270 M2 Symptoms and Solutions
| Related Items |
- Sun Fire X4170 M2 Server
- Sun Fire X4270 M2 Server
|
| Related Categories |
- PLA-Support>Sun Systems>x86>Server>SN-x64: SERVER 64bit
|
In this Document
Applies to:
Sun Fire X4170 M2 Server - Version All Versions and later
Sun Fire X4270 M2 Server - Version Not Applicable and later
Information in this document applies to any platform.
Purpose
This document outlines the top non-hardware issues our customers encounter on the Sun Fire X4170 M2/X4270 M2 Server, with the firmware version which fixes that issue or the workaround
These issues are outlined in more detail on the internal Sun Fire X4170 M2/X4270 M2 Server Current Product Issues <Document: 1345623.1> page
Details
| Symptom | Details | Resolution/Workaround |
|---|
| Server unbootable after upgrading ILOM/BIOS without upgrading RAID card firmware first |
System became unbootable when ILOM upgraded from SW1.3 to SW1.6/SW1.7 without first upgrading the RAID card.
|
Workaround is to downgrade the ILOM/BIOS back to SW1.3 or previous version used then upgrade the RAID card firmware before upgrading ILOM/BIOS again.
|
| ipmitool commands return "BMC not responding" |
Memory leaks cause ILOM to cause strange faults from the hardware that may be false.
|
Workaround: Reset ILOM regularly
Resolution: Update the system with the latest system firmware release
|
| Power supplies get faulted during power on or power off |
Memory leaks cause ILOM to cause strange faults from the hardware that may be false.
|
Workaround: Reset ILOM regularly
Resolution: Update the system with the latest system firmware release
|
| ILOM turns on the system fault LED, and the system will not boot showing no output |
ILOM snapshot may show either "Memory : BIOS : Configuration Error : MRC error Major 0xE8"
Message ID displayed in FMA is: SPX86-8001-ME
|
Workaround: Perform a complete power cycle of the system by removing the AC power cords for several minutes
Resolution: Update ILOM firmware to latest
|
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