SL24/SL48 - Customer Actions Required for Service or Replacement of Library Controller Card in Library

Asset ID:	1-79-1623648.1
Update Date:	2018-04-10
Keywords:

Solution Type Predictive Self-Healing Sure

Solution 1623648.1 : SL24/SL48 - Customer Actions Required for Service or Replacement of Library Controller Card in Library

Applies to:

Sun StorageTek SL24 Tape Autoloader - Version All Versions and later
Sun StorageTek SL48 Tape Library - Version All Versions and later
Information in this document applies to any platform.

Purpose

Customer Actions Required for Service or Replacement of Library Controller Card in Library.

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This document provides the actions to be done by the Customer before and after the Field Engineer service action.

Details

TSC Engineers:

Please copy/paste the following test into a public note of the Service Request.

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The customer must follow these actions:

Prior to the CSE/FE Service Action, the library needs to be taken offline to the Software Application and Operating System. The library will have to be powered off.

Once the service action has been completed, the library will need to be brought online to the Operating System and Software Application.

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Note: For the SL48, the configuration settings are saved on the library controller card and should transfer to the new chassis when you install the library controller card in the new chassis. Recording the configuration settings is a good idea in case the library controller card has a problem or is damaged during the transfer to the new chassis.

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