SL8500 - Customer Actions Required for Service or Replacement of Robotic Assemblies Inside Library

Asset ID:	1-79-1620900.1
Update Date:	2017-05-19
Keywords:

Solution Type Predictive Self-Healing Sure

Solution 1620900.1 : SL8500 - Customer Actions Required for Service or Replacement of Robotic Assemblies Inside Library

Applies to:

Sun StorageTek SL8500 Modular Library System - Version All Versions and later
Information in this document applies to any platform.

Purpose

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This document provides the actions to be done by the Customer before and after the Field Engineer service action.

Details

TSC Engineers:

Please copy/paste the following text into a public note of the Service Request.

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Dear Customer,
As per the Oracle Support agreement, you will find the actions needed to take place prior to and after the Oracle Field Engineer service action.

Note: Refer to the SL8500 User's Guide for complete details as needed.

If robot is behind right service safety door, Customer should vary CAP offline using HSC or ACSLS application.

Change Robot Online/Offline Status

Use this procedure only if you are not using ACSLS or HSC tape management software, or if their servers cannot communicate with the library. For instructions on changing the state of the library and its components through ACSLS or HSC, see the tape management software documentation.

Use this procedure to take a robot offline or bring a robot online through the SLConsole.

Note:

Library devices that are offline and in an error state cannot go online. The error condition must be cleared first.

Select Tools > System Detail.
Expand the Robot folder, and then click the robot to modify.
Click the Status tab.
In the Transition Request field, select either:
- Take Offline - the system completes all outstanding jobs for the robot.
- Bring Online - the robot moves to the end of the rail, and the library cannot use it. If the library is using the redundant robotics feature, the second robot will take all requests.
Click Apply.

Place the Library Online or Offline

Use this procedure if ACSLS/HSC servers cannot communicate with the library. For instructions on changing the state of the library and its components through ACSLS or HSC, see the appropriate tape management software documentation.

Place the Library Offline

You may need to place the library offline at the following times:

Before powering down the library
Before opening a library access door
When the library is inoperative and requires maintenance

To place the library offline:

Take all library drives offline. See "Change a Drive Online/Offline Status".
Select Tools > System Detail.
Click the Library folder in the navigation tree.
Click the Status tab, and then the General tab.
In the Transition Request field, click Take offline.
Click Apply. Before the library goes offline, all outstanding library jobs complete.
Wait for the offline confirmation message. If the library does not come offline, check the status of the library.

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Once work has been completed by FE/CSE, refer to the following actions to bring library back to an operational state.

Bring the Library Online

Select Tools > System Detail.
Click the Library folder in the navigation tree.
Click the Status tab, and then the General tab.
In the Transition Request field, click Bring online.
Click Apply.
If applicable, bring the library online to ACSLS and HSC hosts. See the ACSLS and HSC documentation.

Bring the Drives Online

LTO drives are automatically brought online when you bring the library online. To bring T-series drives online manually:

To verify that the T-series drives are ready and online, press the MENU switch. The display should now read Online.
If the drive displays Offline, press the SELECT switch once to bring it online.
- If the drive message indicates Online, the transition to online completed.
- If the Onl Pend message appears, the online state is pending due to completion of diagnostic tests.
- If other messages appear, refer to the drive documentation.

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