Oracle Database Appliance X3-2
 
Oracle Database Appliance X4-2
 
Oracle Database Appliance
 

PLA-Support>Sun Systems>x86>Engineered Systems HW>SN-x64: ORA-DATA-APP
 

Applies to:

Purpose

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This document provides the actions to be done by the customer before and after the field engineer service action.

Details

TSC engineers:

Please copy/paste the following text into a public note of the SR (Service Request)

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Dear Customer,

As per our agreement,
Below you will find the actions you need to take prior to and after the Oracle field engineer service action.

We are providing the link to knowledge that may help you to complete the required steps.
The docs are not tied to your specific environment but are meant to provide general guidance on the type of actions required.

Note – A data backup is not a prerequisite but is a wise precaution.

Prior to field engineer service actions:

- Shut down both server nodes

Following the Field Engineer service actions:

- Powering On Oracle Database Appliance

For help in performing the listed steps see:

- Oracle® Database Appliance Service Manual (Power Off the System)
- Oracle® Database Appliance Service Manual (Powering On Oracle Database Appliance)

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