Exalytics In-Memory Machine X2-4, X3-4 Customer Actions: Exalytics Server Down

Asset ID:	1-79-1619488.1
Update Date:	2018-03-23
Keywords:

Solution Type Predictive Self-Healing Sure

Solution 1619488.1 : Exalytics In-Memory Machine X2-4, X3-4 Customer Actions: Exalytics Server Down

Applies to:

Exalytics In-Memory Machine X3-4 - Version All Versions and later
Exalytics In-Memory Machine X2-4 - Version All Versions and later
Information in this document applies to any platform.

Purpose

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This document provides the actions to be done by the customer before and after the field engineer service action.

Details

TSC engineers:

Please copy/paste the following text into a public note of the SR (Service Request)

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Dear Customer,

As per our agreement,
Below you will find the actions you need to take prior to and after the Oracle field engineer service action.

We are providing the link to knowledge that may help you to complete the required steps.
The docs are not tied to your specific environment but are meant to provide general guidance on the type of actions required.

Note – A data backup is not a prerequisite but is a wise precaution.

Prior to field engineer service actions:

- Perform an orderly and graceful shutdown of applications/services
- Powering Off the Machine

Following the Field Engineer service actions:

- Powering On the Machine
- Verify full functionality of all applications/services

For help in performing the listed steps see:

- HOWTO : Gracefully Shutdown TimesTen Applications, Databases and Data Server <Document: 1326710.1>
- Oracle® Exalytics In-Memory Machine Owner's Guide (Powering Off the Machine)
- Oracle® Exalytics In-Memory Machine Owner's Guide (Powering On the Machine)

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