Big Data Appliance X3-2, X4-2 Customer Actions: Big Data Appliance Disk Drive Prepared For Replacement

Asset ID:	1-79-1619475.1
Update Date:	2018-03-26
Keywords:

Solution Type Predictive Self-Healing Sure

Solution 1619475.1 : Big Data Appliance X3-2, X4-2 Customer Actions: Big Data Appliance Disk Drive Prepared For Replacement

Applies to:

Big Data Appliance X4-2 Full Rack - Version All Versions and later
Big Data Appliance Hardware - Version All Versions and later
Big Data Appliance X3-2 Full Rack - Version All Versions and later
Big Data Appliance X3-2 Hardware - Version All Versions and later
Big Data Appliance X3-2 In-Rack Expansion - Version All Versions and later
Information in this document applies to any platform.

Purpose

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This document provides the actions to be done by the customer before and after the field engineer service action.

Details

TSC engineers:

Please copy/paste the following text into a public note of the SR (Service Request).

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Dear Customer,

As per our agreement,
Below you will find the actions you need to take prior to and after the Oracle field engineer service action.

We are providing the link to knowledge that may help you to complete the required steps.
The documents are not tied to your specific environment but are meant to provide general guidance on the type of actions required.

Note – A data backup is not a prerequisite but is a wise precaution.

Prior to field engineer service actions:

- Prepare the disk drive for replacement depending on it's dedicated function

Following the Field Engineer service actions:

- Run the disk drive configuration steps depending on it's dedicated function

For help in performing the listed steps see:

- Oracle® Big Data Appliance Owner's Guide (Maintaining the Physical Disks of Servers - http://docs.oracle.com/cd/E36174_01/doc.11/e36161/maintenance.htm#CHDCFHHF)
- Steps for Replacing a Disk Drive and Determining its Function on the Oracle Big Data Appliance V2.0.1/2.1.0/2.1.1/2.1.2 (Doc ID 1514231.1)
- Steps for Replacing a Disk Drive and Determining its Function on the Oracle Big Data Appliance V2.2.* (Doc ID 1581331.1)

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