Big Data Appliance X3-2, X4-2 Customer Actions: Big Data Appliance Rack Down

Asset ID:	1-79-1619460.1
Update Date:	2018-03-26
Keywords:

Solution Type Predictive Self-Healing Sure

Solution 1619460.1 : Big Data Appliance X3-2, X4-2 Customer Actions: Big Data Appliance Rack Down

Applies to:

Big Data Appliance X4-2 Full Rack - Version All Versions and later
Big Data Appliance X4-2 Hardware - Version All Versions and later
Big Data Appliance X4-2 In-Rack Expansion - Version All Versions and later
Big Data Appliance X4-2 Starter Rack - Version All Versions and later
Big Data Appliance X3-2 Hardware - Version All Versions and later
Information in this document applies to any platform.

Purpose

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This document provides the actions to be done by the customer before and after the field engineer service action.

Details

TSC engineers:

Please copy/paste the following text into a public note of the SR (Service Request).

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Dear Customer,

As per our agreement,
Below you will find the actions you need to take prior to and after the Oracle field engineer service action.

We are providing the link to knowledge that may help you to complete the required steps.
The documents are not tied to your specific environment but are meant to provide general guidance on the type of actions required.

Note – A data backup is not a prerequisite but is a wise precaution.

Prior to field engineer service actions:

- Stop Software Services
- Shutdown Nodes
- Power off HW Components

Following the Field Engineer service actions:

- Powering On
- Start Software Services

For help in performing the listed steps see:

- Oracle® Big Data Appliance Owner's Guide (Powering On and Off Oracle Big Data Appliance - http://docs.oracle.com/cd/E36174_01/doc.11/e36161/maintenance.htm#CEGBHCJG)
- Steps to Gracefully Shutting Down and Powering On Oracle Big Data Appliance (Doc ID 1607802.1)

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