Big Data Appliance X3-2, X4-2 Customer Actions: Big Data Appliance Server Down

Asset ID:	1-79-1619448.1
Update Date:	2018-03-26
Keywords:

Solution Type Predictive Self-Healing Sure

Solution 1619448.1 : Big Data Appliance X3-2, X4-2 Customer Actions: Big Data Appliance Server Down

Applies to:

Big Data Appliance X4-2 In-Rack Expansion - Version All Versions and later
Big Data Appliance X4-2 Starter Rack - Version All Versions and later
Big Data Appliance Hardware - Version All Versions and later
Big Data Appliance X3-2 Full Rack - Version All Versions and later
Big Data Appliance X3-2 Hardware - Version All Versions and later
Information in this document applies to any platform.

Purpose

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This document provides the actions to be done by the customer before and after the field engineer service action.

Details

TSC engineers:

Please copy/paste the following text into a public note of the SR (Service Request).

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Dear Customer,

As per our agreement,
Below you will find the actions you need to take prior to and after the Oracle field engineer service action.

We are providing the link to knowledge that may help you to complete the required steps.
The documents are not tied to your specific environment but are meant to provide general guidance on the type of actions required.

Note – A data backup is not a prerequisite but is a wise precaution.

Prior to field engineer service actions:

- If you monitor the system using Oracle Enterprise Manager Cloud Control, then prevent unnecessary alerts by putting the target in a blackout state
- Power down the server gracefully using the ILOM CLI/BUI or the power button

Following the Field Engineer service actions:

- Powering on the server
- Verify full functionality
- Take the target out of the blackout state if needed

For help in performing the listed steps see:

- Oracle Big Data Appliance Owner's Guide (Understanding Repair Categories - BDA Server Offline - http://docs.oracle.com/cd/E36174_01/doc.11/e36161/app_fru.htm#CHDDCBBI)
- Sun Server X3-2L HTML Documentation Collection (Powering Down the Server - http://docs.oracle.com/cd/E22368_01/html/E27242/z400061b1011735.html)
- Sun Server X4-2L HTML Documentation Collection (Preparing the Server for Component Replacement - http://docs.oracle.com/cd/E36974_01/html/E38145/z400061b1011790.html#scrolltoc)

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