Exalogic Elastic Cloud X3-2 Eighth Rack
 
Exalogic Elastic Cloud X4-2 Half Rack
 
Exalogic Elastic Cloud X4-2 Full Rack
 
Exalogic Elastic Cloud X5-2 Eighth Rack
 
Exalogic Elastic Cloud X4-2 Hardware
 
Oracle Exalogic Elastic Cloud X2-2 Qtr Rack
 
Exalogic Elastic Cloud X4-2 Eighth Rack
 
Exalogic Elastic Cloud X3-2 Full Rack
 
Exalogic Elastic Cloud X5-2 Hardware
 
Exalogic Elastic Cloud X4-2 Quarter Rack
 
Exalogic Elastic Cloud X3-2 Quarter Rack
 
Oracle Exalogic Elastic Cloud X2-2 Hardware
 
Oracle Exalogic Elastic Cloud X2-2 Half Rack
 
Oracle Exalogic Elastic Cloud X2-2 Full Rack
 
Exalogic Elastic Cloud X5-2 Quarter Rack
 
Exalogic Elastic Cloud X6-2 Hardware
 
Exalogic Elastic Cloud X5-2 Full Rack
 
Oracle Exalogic Elastic Cloud X2-2 One-Eighth Rack
 
Exalogic Elastic Cloud X3-2 Hardware
 
Exalogic Elastic Cloud X5-2 Half Rack
 
Exalogic Elastic Cloud X3-2 Half Rack
 

PLA-Support>Sun Systems>x86>Engineered Systems HW>SN-x64: EXALOGIC
 

Applies to:

Purpose

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To report errors or request improvements on this document, please go to
the My Oracle Support portal and put a comment on Doc ID:  1605720..1
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This document provides the actions to be done by the customer before and after the field engineer service action.

Details

TSC engineers:

Please copy/paste the following text into a public note of the SR (Service Request).

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Dear Customer,

As per our agreement,
Below you will find the actions you need to take prior to and after the Oracle Field Engineer service action.

We are providing the link to knowledge that may help you to complete the required steps.
The documents are not tied to your specific environment but are meant to provide general guidance on the type of actions required.

Note – A data backup is not a prerequisite but is a wise precaution.

Prior to field engineer service actions:
    
- Shutdown the Exalogic Storage Server Head

   

Following the field engineer service actions:

- Boot the Exalogic Storage Server Head

For help in performing the listed steps see:

- Oracle® Exalogic Elastic Cloud Machine Owner's Guide (Non-emergency Power Procedure)
- How to shut down Exalogic Elastic Cloud Storage Head prior to FRU replacement (Doc ID 1605561.1)

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This solution has no attachment