Exadata V2/X2-2/X2-8, X3-2/X3-8, X4-2 Customer Actions: Exadata Storage Server Down

Asset ID:	1-79-1603730.1
Update Date:	2018-03-26
Keywords:

Solution Type Predictive Self-Healing Sure

Solution 1603730.1 : Exadata V2/X2-2/X2-8, X3-2/X3-8, X4-2 Customer Actions: Exadata Storage Server Down

Applies to:

Exadata X3-2 Quarter Rack - Version All Versions and later
Exadata Database Machine X2-8 - Version All Versions and later
Exadata X3-2 Hardware - Version All Versions and later
Exadata X4-2 Half Rack - Version All Versions and later
Exadata Database Machine V2 - Version All Versions and later
Information in this document applies to any platform.

Purpose

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This document provides the actions to be done by the customer before and after the field engineer service action.

Details

TSC engineers:

Please copy/paste the following text into a public note of the SR (Service Request).

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Dear Customer,

As per our agreement;
Below you will find the actions you need to take prior to and after the Oracle Field Engineer service action.

We are providing the link to knowledge that may help you to complete the required steps.
The docs are not tied to your specific environment but are meant to provide general guidance on the type of actions required.

Note – A data backup is not a prerequisite but is a wise precaution.

Prior to Field Engineer service actions:

- Shutdown the Exadata Storage Server

Following the Field Engineer service actions:

- Boot the Exadata Storage Server

For help in performing the listed steps see:

- Oracle® Exadata Database Machine Owner's Guide (Shutting Down Exadata Storage Server)
- How do I find the Exadata documentation, such as Owner and User Guide? (Doc ID 1342281.1)
- Steps to shut down or reboot an Exadata storage cell without affecting ASM (Doc ID 1188080.1)

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