Sun ZFS Storage Appliance: SAS-8000-CC - Unsupported storage enclosure type

Asset ID:	1-79-1593738.1
Update Date:	2018-05-25
Keywords:

Solution Type Predictive Self-Healing Sure

Solution 1593738.1 : Sun ZFS Storage Appliance: SAS-8000-CC - Unsupported storage enclosure type

Applies to:

Oracle ZFS Storage ZS3-4 - Version All Versions and later
Oracle ZFS Storage ZS3-2 - Version All Versions and later
Sun ZFS Storage 7420 - Version All Versions and later
Sun ZFS Storage 7320 - Version All Versions and later
Sun ZFS Storage 7120 - Version All Versions and later
7000 Appliance OS (Fishworks)

Purpose

Provide additional information for message ID: SAS-8000-CC

Details

Type: Fault

fault.io.sas.enc.unsupported-vidpid

Severity: Minor

Description

An unsupported storage enclosure type was discovered in the configuration.

Automated Response

None

Impact

An unsupported storage enclosure in the configuration may cause unexpected system behavior.

Suggested Action for System Administrator

link to Doc ID 1554743.1 (Quick Reference for ZFS Storage Appliance Hardware Configuration)

Prior to submitting a service request the storage/system administrator should perform the following SAS cable check:

Utilize the ZFS Maintenance BUI to identify the faulty SAS interface.
Review cabling diagrams in the online help or refer to the Quick Setup poster that shipped with the product. Also available is the Oracle ZFS Storage Appliance Installation Guide, located on the Oracle Technical Network documentation site.
Remove any unsupported storage enclosure types. Online help in the appliance lists which trays are supported on which head type.
Verify via the Maintenance BUI the active fault has cleared
If the fault has cleared returned the ZFS appliance to normal operation
If the fault persists refer to the following document for the latest procedures for displaying event content in preparation for submitting a service request and applying any post-repair actions that may be required

PSH Procedural Article for Solaris FMA-Based Diagnosis (Doc ID 1173733.1)

***Checked for relevance on 25-MAY-2018***

References

<NOTE:1416406.1> - Sun ZFS Storage Appliances Troubleshooting Resource Center
<NOTE:1432269.2> - Information Center: Sun ZFS Storage Appliances
<NOTE:1019887.1> - Sun Storage 7000 Unified Storage System: How to Collect a Support Bundle using the BUI or CLI

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