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Asset ID: 1-79-1593726.1
Update Date:2018-05-25
Keywords:

Solution Type  Predictive Self-Healing Sure

Solution  1593726.1 :   Sun ZFS Storage Appliance: SAS-8000-94 - Storage enclosure to controller HBA interface not operational  


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In this Document
Purpose
Scope
Details
References


Applies to:

Oracle ZFS Storage ZS3-2 - Version All Versions and later
Oracle ZFS Storage ZS3-4 - Version All Versions and later
Sun ZFS Storage 7420 - Version All Versions and later
Sun ZFS Storage 7320 - Version All Versions and later
Sun ZFS Storage 7120 - Version All Versions and later
7000 Appliance OS (Fishworks)

Purpose

Provide additional information for message ID: SAS-8000-94

Scope

 

Details

Type: Fault

fault.io.sas.enc.single-path

 

SeverityMajor

Description

A storage enclosure IO Module (IOM) SAS port is faulty or misconfigured to the controller Host Bus Adapter (HBA).

 

Automated Response

None

 

Impact

Path redundancy to the associated disks in unavailable. Degradation in service due to subsystem resources not available.

 

Suggested Action for System Administrator

Prior to submitting a service request the storage/system administrator should perform the following SAS cable check:

  • Utilize the ZFS Maintenance BUI to identify the faulty SAS interface.
  • Review cabling diagrams in the online help or refer to the Quick Setup poster that shipped with the product. Also available is the Oracle ZFS Storage Appliance Installation Guide, located on the Oracle Technical Network documentation site.
  • Correct the cabling problem.
  • Verify via the Maintenance BUI the active fault has cleared
  • If the fault has cleared returned the ZFS appliance to normal operation
  • If the fault persists refer to the following document for the latest procedures for displaying event content in preparation for submitting a service request and applying any post-repair actions that may be required

 

PSH Procedural Article for Solaris FMA-Based Diagnosis (Doc ID 1173733.1)

 

 

***Checked for relevance on 25-MAY-2018***

References

<NOTE:1416406.1> - Sun ZFS Storage Appliances Troubleshooting Resource Center
<NOTE:1432269.2> - Information Center: Sun ZFS Storage Appliances
<NOTE:1019887.1> - Sun Storage 7000 Unified Storage System: How to Collect a Support Bundle using the BUI or CLI

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