Sun ZFS Storage Appliance: SAS-8000-0A - SAS cable has faulty physical link

Asset ID:	1-79-1593018.1
Update Date:	2018-05-25
Keywords:

Solution Type Predictive Self-Healing Sure

Solution 1593018.1 : Sun ZFS Storage Appliance: SAS-8000-0A - SAS cable has faulty physical link

Applies to:

Oracle ZFS Storage ZS3-4 - Version All Versions and later
Oracle ZFS Storage ZS3-2 - Version All Versions and later
Sun ZFS Storage 7420 - Version All Versions and later
Sun ZFS Storage 7320 - Version All Versions and later
Sun ZFS Storage 7120 - Version All Versions and later
7000 Appliance OS (Fishworks)

Purpose

Provide additional information for message ID: SAS-8000-0A

Details

Type: Fault

fault.io.sas.cable.partial-width

Severity: Major

Description

A Serial Attached SCSI (SAS) cable has one or more faulty physical links.

Automated Response

The service indicator LED on the node host bus adapter(hba) and in the storage enclosure IO Module (IOM) may be illuminated. The interface is faulted but still in service.

Impact

System performance may be degraded.

Suggested Action for System Administrator

Prior to submitting or updating a service request the storage/system administrator should perform the following check:

Utilize the ZFS Maintenance BUI to identify the faulty SAS interface. Refer to example below:

SAS Cable Active Problem

Verify the SAS cables are properly seated in their receptacles.
Verify, via the Maintenance BUI, the active fault has cleared
If the fault has cleared returned the ZFS appliance to normal operation
If the fault persists refer to the following document for the latest procedures for displaying event content in preparation for submitting a service request and applying any post-repair actions that may be required

PSH Procedural Article for Solaris FMA-Based Diagnosis (Doc ID 1173733.1)

***Checked for relevance on 25-MAY-2018***

References

<NOTE:1432269.2> - Information Center: Sun ZFS Storage Appliances
<NOTE:1416406.1> - Sun ZFS Storage Appliances Troubleshooting Resource Center
<NOTE:1019887.1> - Sun Storage 7000 Unified Storage System: How to Collect a Support Bundle using the BUI or CLI

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