SL150 - 9103.robot.z.range.error

Asset ID:	1-79-1588678.1
Update Date:	2017-06-07
Keywords:

Solution Type Predictive Self-Healing Sure

Solution 1588678.1 : SL150 - 9103.robot.z.range.error

Applies to:

StorageTek SL150 Modular Tape Library - Version All Versions and later
Information in this document applies to any platform.

Purpose

To provide additional information for message ID: 9103.robot.z.range.error

Details

9103.robot.z.range.error

Type:

SDP2

Severity:

Moderate

Description

ROBOT_Z_RANGE_ERROR

Robot Z Range error

Automated Response

none

Impact

The robot could not complete the full range of motion in the z direction. This error is most likely caused by a tape cartridge that is not fully seated.

Suggested Action for System Administrators

Check for unseated tape. Inspect/replace robot. From the front panel or GUI determine the last instructed moves and then remove a magazine from an unrelated location to gain safe physical access the robot and tape slots, if the magazine presents resistance use a different magazine DO NOT FORCE IT OPEN. Once access has been gained check for unseated tapes or a damaged robot. Reboot the library.

Diagnostics should be gathered including logs and core files of the failure, please reference <Document ID 1474118.1>.

Note: If ASR (Automatic Service Request) has been enabled for this system, a Service Request should already be initiated. If ASR is not enabled and you have a valid service contract, please contact Oracle Support to assist in enabling ASR.

Attachments

This solution has no attachment