VSM6/VLE - What does VSM6 & VLE use for ASR and callhome?

Asset ID:	1-79-1586229.1
Update Date:	2016-03-30
Keywords:

Solution Type Predictive Self-Healing Sure

Solution 1586229.1 : VSM6/VLE - What does VSM6 & VLE use for ASR and callhome?

Applies to:

Sun Virtual Library Extension (VLE) - Version 1.0 and later
StorageTek Virtual Storage Manager System 6 (VSM6) - Version All Versions and later
Information in this document applies to any platform.

Purpose

What does VSM6 & VLE use for ASR and callhome?

Does VSM6 or VLE require ASR Manger?

Is VSM6 or VLE supported by SDP?

Details

VSM6 nor VLE use ASR Manager. They use CAM/DTS with an FMA plugin to monitor and send alarm events and SFB logs via HTTPS (port 443) to Oracle ASR backend.
Refer to the VSM6 or VLE Install Config Service Guides for configuring Auto Service Request (ASR), also known as callhome. For security/firewall configuration, refer to KM VLE and VSM6 ASR Client Security Requirements (Doc ID 1559197.1).

SDP2 will accept this same CAM/DTS protocol from VSM6/VLE when support is added, targeted for Q3CY15 in SDP v2.3.1. SDP2 will just act as a site manager for all "ASR" devices and interface with ASR backend.

SFB's emailed to invisiblestorage via ManualASR has been decommisioned as of April 2015.

For general questions email: Support_VSM_WW@oracle.com or Support_VLE_WW@oracle.com.

References

<NOTE:1329200.1> - How To Manage and Approve Pending ASR Assets In My Oracle Support

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