Fujitsu M10-1/M10-4/M10-4S Servers: DraftSR: M10-upset

Asset ID:	1-79-1571505.1
Update Date:	2013-10-14
Keywords:

Solution Type Predictive Self-Healing Sure

Solution 1571505.1 : Fujitsu M10-1/M10-4/M10-4S Servers: DraftSR: M10-upset_ppar.config

Applies to:

Fujitsu M10-1 - Version All Versions and later
Fujitsu M10-4 - Version All Versions and later
Fujitsu M10-4S - Version All Versions and later
Fujitsu M10 PCI Expansion Unit - Version All Versions and later
Information in this document applies to any platform.

Purpose

This article describes activities required by a System Administrator to promote a DraftSR to a formal Service Request when an XSCF reports a M10-upset_ppar.config error.

Scope

This document is intended for System Administrators and support personnel.

Details

Auto Service Request (ASR) provides automatic failure detection and SR creation for Oracle SPARC systems. See http://www.oracle.com/us/asr/index.html for more information on ASR. This particular ASR event has created a Draft Service Request (DraftSR). DraftSRs require manual verification in order to determine whether further action by Oracle Service is required.

Description of the ASR Event: Upset due to the fact that PPAR(s) cannot be configured successfully.

Step 1: Please review and follow the steps recommended in document: PPAR(s) cannot be configured successfully (Doc ID 1537464.1)

Step 2: If the error's root cause does not need to be investigated by Oracle, no further action is required. The DraftSR will automatically expire 30 days from the sending of the notification. If the failure has been verified as requiring an investigation by Oracle to determine and fix the root cause, please proceed with the steps to promote the DraftSR into an open Service Request:

Log into My Oracle Support
Click on "Service Requests" in the menu area
In the "Draft Service Requests" section, click on Service Request Number <<DraftSR Number>>
Step 1 of the SR Create process will already have the Problem Summary, Problem Details and information pertaining to the Product and Configuration pre-populated. Validate that everything is accurate and all required fields are input.
Select "Next".
Select "Hardware Errors or Suspected Failures" from the pull down menu then select the sub-category selection of "Other Issues".
You will then be prompted to upload an explorer and snapshot for further analysis by Oracle Service.
Select "Next"
Validate the SR severity, your contact information, and the Ship-To Address.
Click "Submit" to complete the SR create process and an Oracle Support Engineer will be assigned the SR to provide further assistance.

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