SL24/SL48 - How to Decode Error/Event Codes from Dump All Trace Logs

Asset ID:	1-79-1534379.1
Update Date:	2017-05-18
Keywords:

Solution Type Predictive Self-Healing Sure

Solution 1534379.1 : SL24/SL48 - How to Decode Error/Event Codes from Dump All Trace Logs

Applies to:

Sun StorageTek SL48 Tape Library - Version All Versions to All Versions [Release All Releases]
Sun StorageTek SL24 Tape Autoloader
Information in this document applies to any platform.

Purpose

How to decode Error, Warning, Information, Configuration Events captured in "DumpAllTrace" logs.

Details

SL24,48 User & Service Guide has a table of error codes with explanations. It does not cover all events and also decoding individual code is time consuming.

SL24/48 - Where to Find Error Code Information for Libraries (Doc ID 1019631.1)

There is a easier & quicker way to decode all the events from event traces.

Steps to gather Error Trace Details:
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Login to SL24/48 RMI as Administrator & navigate to Support ---> Library Logs---> Error Trace ---> Then change below fields:

Start Entry =1
Set Number Of Entries Per Page = Total Number Of Entries
Select "Details" and click update.

This displays the Trace text on screen which can be copied and pasted to a Text file.
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Same steps can be repeated for Warning, Information, Configuration Traces.

Refer to attached screen shots taken from SL48 WebGui displaying trace data.

Example :

--- Events from DumpAllTrace ---
00.01.01 00:17:32.71 LIB/ERR<80 F1 01 00 > HE: drive communication error

10.09.06 15:51:19.81 TRC/CST<07 01 >
10.09.06 15:50:58.97 TRC/CST<06 01 >

00.01.01 00:01:27.00 TRC/CST<4D 05 >

---Decode of above log entries from Trace logs ---
00.01.01 00:17:32.71 Library Error - HE: drive communication error
                      Drive number: 0x01, 1

                      10.09.06 15:51:19.81 Event - Magazine Insert event
                      Magazine: 0x01 - Lower right

10.09.06 15:50:58.97 Event - Magazine Remove event
                      Magazine: 0x01 - Lower right

00.01.01 00:01:27.00 Event - Administrator password change
                      Originator of the task: 0x05 - OCPin
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