Exalogic Elastic Cloud X4-2 Eighth Rack
 
Exalogic Elastic Cloud X3-2 Eighth Rack
 
Oracle Exalogic Elastic Cloud X2-2 Qtr Rack
 
Exalogic Elastic Cloud X4-2 Full Rack
 
Exalogic Elastic Cloud X4-2 Quarter Rack
 
Exalogic Elastic Cloud X3-2 Full Rack
 
Exalogic Elastic Cloud X5-2 Hardware
 
Exalogic Elastic Cloud X4-2 Hardware
 
Oracle Exalogic Elastic Cloud X2-2 Full Rack
 
Oracle Exalogic Elastic Cloud X2-2 Half Rack
 
Oracle Exalogic Elastic Cloud X2-2 Hardware
 
Exalogic Elastic Cloud X3-2 Quarter Rack
 
Exalogic Elastic Cloud X4-2 Half Rack
 
Exalogic Elastic Cloud X5-2 Eighth Rack
 
Exalogic Elastic Cloud X5-2 Half Rack
 
Exalogic Elastic Cloud X5-2 Full Rack
 
Exalogic Elastic Cloud X5-2 Quarter Rack
 
Oracle Exalogic Elastic Cloud X2-2 One-Eighth Rack
 
Exalogic Elastic Cloud X3-2 Half Rack
 
Exalogic Elastic Cloud X3-2 Hardware
 

PLA-Support>Sun Systems>x86>Engineered Systems HW>SN-x64: EXALOGIC
 

In this Document

Purpose

Details

Applies to:

Purpose

 Provide the Field with a process for storing spare parts for Exalogic Elastic Cloud systems at a customer's site.

Details

Spares Kit for the Exalogic Elastic Cloud

Every Exalogic Elastic Cloud ships with a spares kit consisting of disks, SSD's and cables. The quantities of the kit spares vary based on the Exalogic configuration (Full, Half, and Quarter/Eighth Racks). The Exalogic Multi-rack upgrade kit will use some of the spare cables. 

Spare Disks, SSD's and Cables are currently listed here:


Customer Responsibilities:

These kits ship with the Exalogic and are considered part of the machine (cold spares) and are owned by the customer. The customer is responsible for safe storage of these parts. The customer is responsible for allowing access to these parts for the Oracle System Engineer if they are to be used to expedite the repair of the Exalogic.  The spares kit can provide another option for the specific spares when needed.

The spares kit can be used to save time if the customer does not want to wait for a spare to be shipped from an Oracle stocking location. The customer can choose to replace a disk themselves using the spares kit disk. The customer should call Oracle support for step-by-step  assistance when replacing a disk, in addition to ordering a replacement disk to replenish the spare disk used.

A contract customer never has to replace the disk themselves. They can have an Oracle Service Engineer replace the disk using their spares kit disk if they so choose.
The contract customer should never attempt to replace the cables from the spares kit. This will always be done by a trained Oracle service engineer. The customer can go to the following link to contact support:

http://www.oracle.com/us/support/contact-068555.html

Some customers do not want the spares kit. They do not have room for storage or they do not want to manage the kits. If a customer insists that they do not want the spares, the service engineer can return the spares to their regional stocking location. Contact the local Service Logistics Specialist. They will use the Material Transfer (MT) process to transfer the parts into stock and reconcile the inventory in the GSI system. The customer will not receive a refund or credit for these parts.

Oracle Service Engineer Responsibilities:

The Oracle service engineer will replace the part in the machine from the spares kit and then replenish the kit from service stock. The Oracle engineer will update the spares kit parts if there are any Engineering Changes (ECO's) that are required for like parts in the machine. For example, if an ECO requires a change to a component in the machine then the same change will be performed on the same component in the spares kit.

Additional On-site Spares not provided:

There is an option for a customer to purchase additional onsite spares for Exalogic if they have a specific need for stocking a spare part or wish to have more spares in addition to what are provided with the system. A customer should contact their sales consultant for more details.

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