vsm.LogEvent.MANUAL.2000

Asset ID:	1-79-1524670.1
Update Date:	2017-07-07
Keywords:

Solution Type Predictive Self-Healing Sure

Solution 1524670.1 : vsm.LogEvent.MANUAL.2000

Applies to:

StorageTek Virtual Storage Manager System 6 (VSM6) - Version All Versions and later
Information in this document applies to any platform.

Purpose

To provide additional information for message ID: vsm.LogEvent.MANUAL.2000

Details

vsm.LogEvent.MANUAL.2000

Type:

FMS

Severity:

N/A

Description:

A manual request was made to collect a support file bundle from this system.

Automated Response

This ASR is due to a manual file collection request.

Impact

If the manual request was made in response to a service issue a call to Oracle services must be made and a service case opened. A support file bundle has been generated and should be forwarded to Oracle using the case ID.

Suggested Action for System Administrators

The ASR associated with the support file bundle can be ignored. No new case or issue should be created for this event.

Note: If ASR (Automatic Service Request) has been enabled for this system, a Service Request should already be initiated. If ASR is not enabled and have a valid service contract please contact VSM6 Support to assist in enabling ASR.

Attachments

This solution has no attachment