Spares Kit for the Big Data Appliance

Asset ID:	1-79-1524284.1
Update Date:	2013-01-29
Keywords:

Solution Type Predictive Self-Healing Sure

Solution 1524284.1 : Spares Kit for the Big Data Appliance

Applies to:

Big Data Appliance X3-2 Hardware - Version All Versions and later
Big Data Appliance Hardware - Version All Versions and later
Information in this document applies to any platform.

Purpose

Provide information on the spare parts for Big Data Appliance systems at a customer's site.

Details

Spares Kit for the Oracle Big Data Appliance (BDA):

Every BDA ships with a spares kit consisting of Disks, Cables, accessory kits and documentation. The content of the kits are described in Chapter 1 of the BDA Owner's Guide in the documentation set.

Customer Responsibilities:

These kits ship with the BDA and are considered part of the machine (cold spares) and are owned by the customer. The customer is responsible for safe storage of these parts. The customer is responsible for allowing access to these parts for the Oracle System Engineer if they are to be used to expedite the repair of the BDA. The spares kit can provide another option for the specific spares when needed onsite.

The spares kit can be used to save time if the customer does not want to wait for a spare to be shipped from an Oracle stocking location. The customer can choose to replace a disk themselves using the spares kit disk. The customer should call Oracle support for step-by-step assistance when replacing a disk, in addition to ordering a replacement disk to replenish the spare disk used.
A contract customer never has to replace the disk themselves. They can have an Oracle Service Engineer replace the disk using their spares kit disk if they so choose.

The contract customer should never attempt to replace the Cables from the spares kit. This will always be done by a trained Oracle Service Engineer. The customer can go to the following link to contact support:

http://www.oracle.com/us/support/contact-068555.html

Some customers do not want the spares kit. They do not have room for storage or they do not want to manage the kits. If a customer insists that they do not want the spares, the Service Engineer can return the spares to their regional stocking location. Contact the local Service Logistics Specialist. They will use the Material Transfer (MT) process to transfer the parts into stock and reconcile the inventory in the GSI system. The customer will not receive a refund or credit for these parts

Oracle Service Engineer Responsibilities:

The Oracle Service Engineer will replace the part in the machine from the spares kit and then replenish the kit from Service stock when the replacement is received. The Oracle Engineer will update the spares kit parts if there are any Engineering Changes (ECO) that are required for like parts in the machine. For example, if an ECO requires a change to the Disks in the machine then the same change will be performed on the Disks in the spares kit.

Additional On-site Spares not provided:

There is an option for a customer to purchase additional onsite spares for BDA if they have a specific need for stocking a spare part or wish to have more spares in addition to what are provided with the system. A customer should contact their Sales Consultant for more details.

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