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Asset ID: 1-79-1510567.1
Update Date:2018-05-29
Keywords:
Solution Type  Predictive Self-Healing Sure

Solution  1510567.1 :   Sample ASR/Phone Home Messages from the ZFS Storage Appliance  

Related Items 
    

  • Sun ZFS Storage 7320
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  • Sun Storage 7210 Unified Storage System
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  • Oracle ZFS Storage ZS5-4
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  • Sun Storage 7410 Unified Storage System
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  • Oracle ZFS Storage ZS3-4
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  • Sun ZFS Storage 7420
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  • Sun Storage 7310 Unified Storage System
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  • Oracle ZFS Storage ZS4-4
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  • Sun ZFS Storage 7120
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  • Sun ZFS Backup Appliance
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  • Sun Storage 7110 Unified Storage System
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Related Categories 
    

  • PLA-Support>Sun Systems>DISK>Connected Services>SN-DK: ASR Configuration
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This document provides a sample of ASR/Phone Home messages sent from the ZFS Storage Appliance to Oracle.

In this Document
Purpose
Scope
Details

Applies to:

Sun ZFS Storage 7120 - Version All Versions to All Versions [Release All Releases]
Sun ZFS Backup Appliance - Version All Versions to All Versions [Release All Releases]
Sun ZFS Storage 7320 - Version All Versions to All Versions [Release All Releases]
Sun ZFS Storage 7420 - Version All Versions to All Versions [Release All Releases]
Sun Storage 7410 Unified Storage System - Version All Versions to All Versions [Release All Releases]
Information in this document applies to any platform.

Purpose

This document provides sample of the phone home/ASR messages generated from ZFS Storage Appliance. There are four different types of messages sent from the appliance to Oracle. These include:

  1. Activation messages sent once when the appliance is configured.
  2. Audit messages containing hardware and software configuration sent on a weekly basis.
  3. Heartbeat messages sent daily.
  4. Fault messages whenever a fault is reported.

Scope

 This document is intended for field engineers and the appliance users who are interested in looking at a sample phone home messages

Details

Sample Phone Home Messages

 

1. Sample Activation Message - Sent once when the appliance is configured to send data to Oracle.

<?xml version="1.0" encoding="UTF-8"?>
<message xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance"
xsi:noNamespaceSchemaLocation="message_20.xsd">
  <site-id>1111111111</site-id>
  <host-id>myhostname</host-id>
  <message-uuid>c33a506b-6fc8-47a6-f403-9f20bbe4d372</message-uuid>
  <message-time timezone="UTC">2012-11-19T07:17:24</message-time>
  <system-id>1111111111</system-id>
  <asset-id>urn:st:42f723c3-2ec0-6f46-caea-c825276287ab</asset-id>
  <product-id>urn:uuid:4f24df97-b519-11de-9e65-080020a9ed93</product-id>
  <product-name>Sun ZFS Storage 7420</product-name>
  <monitoring-activation>
          <activation-user>
          <company>NA</company>
          <email>NA</email>
          <first-name></first-name>
          <last-name></last-name>
          <organization>NA</organization>
          <phone>NA</phone>
      </activation-user>
      <site-address>
          <line>NA</line>
          <company>NA</company>
          <city>NA</city>
          <state>NA</state>
          <postal-code>NA</postal-code>
          <country>NA</country>
      </site-address>
      <contact>
          <company>NA</company>
          <email>NA</email>
          <first-name>NA</first-name>
          <last-name>NA</last-name>
          <phone>NA</phone>
      </contact>
  </monitoring-activation> 
  <additional-information
      name="system-version">pkg://sun.com/ak/SUNW,otoro@2011.04.24.5.0,1-1.25:20121003T025456Z</additional-information>
</message>
 
2. Sample Audit Message containing hardware and software configuration data.
<?xml version="1.0" encoding="UTF-8"?>
<message xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance"
xsi:noNamespaceSchemaLocation="message_20.xsd">
    <site-id>1111111111</site-id>
    <host-id>foo</host-id>
    <message-uuid>f70cfddf-8799-ee94-b8c7-dba786b7b4ac</message-uuid>
    <message-time timezone="UTC">2012-11-19T07:17:29</message-time>
    <system-id>1111111111</system-id>
    <asset-id>urn:st:42f723c3-2ec0-6f46-caea-c825276287ab</asset-id>
    <product-id>urn:uuid:4f24df97-b519-11de-9e65-080020a9ed93</product-id>
    <product-name>Sun ZFS Storage 7420</product-name>
    <component-list>
        <component>
            <device>
                <id>1111111111</id>
                <path>chassis</path>
            </device>
        </component>
    </component-list>
    <payload name="hardware-configuration-1-0.xml"><![CDATA[
    <software-component name="ak">
    <build_checksum>1005138725</build_checksum>
    <build_date>Wed Oct 03 2012 05:04:12 GMT+0000 (UTC)</build_date>
    <build_host>build_host</build_host>
    <hw_asn>42f723c3-2ec0-6f46-caea-c825276287ab</hw_asn>
    <hw_csn>1111111111</hw_csn>
    <hw_physmem>458743</hw_physmem>
    <hw_product>SUN FIRE X4470 M2 SERVER</hw_product>
    <ak_debug>false</ak_debug>
    <ak_product>SUNW,otoro</ak_product>
    <sp_version>3.0.2.24</sp_version>
    <fw_release>04/18/2012</fw_release>
    <fw_version>16040102</fw_version>
    <fw_vendor>FW Vendor</fw_vendor>
    <os_isa>i386</os_isa>
    <os_platform>i86pc</os_platform>
    <os_bits>64</os_bits>
    <os_debug>false</os_debug>
    <os_uptime>1353194531</os_uptime>
    <os_boot>Sat Nov 17 2012 23:22:11 GMT+0000 (UTC)</os_boot>
    <os_machine>i86pc</os_machine>
    <os_version>ak/generic@2011.04.24.5.0,1-1.25</os_version>
    <os_release>5.11</os_release>
    <os_sysname>SunOS</os_sysname>
    <ssl_version>OpenSSL 0.9.8o 01 Jun 2010</ssl_version>
    <http_version>Apache/2.2.16 (Unix)</http_version>
    <updated>Tue Nov 06 2012 17:24:50 GMT+0000 (UTC)</updated>
    <installed>Tue Nov 06 2012 17:24:50 GMT+0000 (UTC)</installed>
</software-component>
<software-component name="ak-cluster">
    <peer>
        <state>AKCS_OWNER</state>
        <self>true</self>
        <asn>42f723c3-2ec0-6f46-caea-c825276287ab</asn>
    </peer>
    <peer>
        <state>AKCS_STRIPPED</state>
        <self>false</self>
        <asn>82a2c080-b188-ef38-c38f-b4cd83937323</asn>
    </peer>
</software-component>
<software-component name="ak-svc-nfs">
    <state>online</state>
</software-component>
<software-component name="ak-svc-iscsi">
    <state>online</state>
</software-component>
<software-component name="ak-svc-cifs">
    <state>disabled</state>
</software-component>
<!-- ..svcs... -->
<!-- ..svcs... -->
<!-- ..svcs... -->
<software-component name="ak-network-datalinks">
    <network-datalink name="datalink:ixgbe1">
        <props>
            <class>device</class>
            <label>fooixgbe1</label>
            <links>ixgbe1</links>
            <jumbo>false</jumbo>
            <mtu>1500</mtu>
            <speed>auto</speed>
            <duplex>auto</duplex>
        </props>
        <state>
            <linkstate>up</linkstate>
        </state>
    </network-datalink>
        <!-- ..... -->
        <!-- ..... -->
</software-component>
<software-component name="ak-network-interfaces">
    <network-interface name="interface:ixgbe1">
        <props>
            <class>ip</class>
            <label>swift</label>
            <links>ixgbe1</links>
            <enable>true</enable>
            <admin>true</admin>
            <v4dhcp>false</v4dhcp>
            <v6dhcp>false</v6dhcp>
            <v4addrs>1</v4addrs>
            <v6addrs>0</v6addrs>
        </props>
        <state>
            <state>up</state>
        </state>
    </network-interface>
            <v6addrs>0</v6addrs>
        </props>
        <state>
            <state>offline</state>
        </state>
    </network-interface>
</software-component>
<software-component name="ak-network-routes">
    <types>
        <static>2</static>
        <system>3</system>
        <inactive>2</inactive>
    </types>
</software-component>
<software-component name="ak-network-conf">
    <multihoming>strict</multihoming>
</software-component>
<hardware-component type="chassis">
    <faulted>false</faulted>
    <fru>hc://:product-id=SUN-FIRE-X4470-M2-SERVER:product-sn=1111111111:server-id=foo:chassis-id=1111111111/motherboard=0</fru>
    <manufacturer>Oracle</manufacturer>
    <model>Sun ZFS Storage 7420</model>
    <serial>1111111111</serial>
    <type>system</type>
    <hardware-component type="fan">
        <faulted>false</faulted>
        <fru>hc://:product-id=SUN-FIRE-X4470-M2-SERVER:product-sn=1111111111:server-id=foo:chassis-id=1111111111/chassis=0/fanmodule=0</fru>
        <label>FANBD</label>
        <manufacturer>Manufacturer Name</manufacturer>
        <model>ASSY,FAN_BOARD,3U</model>
        <part>111-00000-00</part>
        <present>true</present>
        <serial>00000-000000</serial>
    </hardware-component>
    <!-- .... -->
        <!-- ....List of Hardware Components -->
        <!-- .... -->
    <hardware-component type="memory">
        <faulted>false</faulted>
        <fru>hc://:product-id=SUN-FIRE-X4470-M2-SERVER:product-sn=1111111111:server-id=foo:chassis-id=1111111111:serial=00000:part=000-0000-00/motherboard=0/chip=2/memory-controller=1/dram-channel=3/dimm=3</fru>
        <label>P2/MR1 DIMM 7</label>
        <manufacturer>Manufacturer Name</manufacturer>
        <model>8192MB DDR3 SDRAM DIMM</model>
        <part>000-0000-00</part>
        <present>true</present>
        <serial>00000000000</serial>
        <size>8589934592</size>
    </hardware-component>
    <hardware-component type="disk">
        <device>c0t5000CCA01A9478C8d0</device>
        <faulted>false</faulted>
        <fru>hc://:product-id=ORACLE-DE2-24C:product-sn=1111111111:server-id=:chassis-id=55555555555:serial=0000000:part=Manufacturer-Model:revision=A310/ses-enclosure=0/bay=7/disk=0</fru>
        <label>HDD 7</label>
        <manufacturer>Manufacturer Name</manufacturer>
        <model>Model Name</model>
        <present>true</present>
        <revision>A310</revision>
        <serial>0000000</serial>
        <size>3000592982016</size>
        <type>data</type>
        <use>data</use>
    </hardware-component>
<software-component type="zfs-pool">
    <profile>mirror3_nspf</profile>
    <owner>foo</owner>
    <asn>42f723c3-2ec0-6f46-caea-c825276287ab</asn>
    <state>online</state>
    <pool>poo-wasabi</pool>
    <status>
        <disks>
            <cache>0</cache>
            <log>0</log>
            <spare>5</spare>
            <data>135</data>
        </disks>
        <space>
            <spare>15002964910080</spare>
            <reserved>2069008220160</reserved>
            <data>130347517870080</data>
            <parity>272663526481920</parity>
        </space>
        <errors>0</errors>
        <size>132416526090240</size>
        <used>32655142989312</used>
        <raw_used>32655151477248</raw_used>
        <raw_size>134518375710720</raw_size>
        <scrub>
            <errors>0</errors>
            <repaired>0</repaired>
            <examined>0</examined>
            <start>Thu Jan 01 1970 00:00:00 GMT+0000 (UTC)</start>
            <end>Thu Jan 01 1970 00:00:00 GMT+0000 (UTC)</end>
            <type>none</type>
        </scrub>
        <destroyed>false</destroyed>
        <state>online</state>
    </status>
    <fs_summary>
        <total>1</total>
        <size>32654038522880</size>
        <prop name="compression">off</prop>
        <prop name="dedup">false</prop>
        <prop name="com.sun.ak:sharedav"></prop>
        <prop name="com.sun.ak:shareftp"></prop>
        <prop name="com.sun.ak:sharesftp"></prop>
        <prop name="sharenfs">on</prop>
        <prop name="sharesmb">off</prop>
        <prop name="logbias">throughput</prop>
        <prop name="secondarycache">all</prop>
        <prop name="copies">1</prop>
        <prop name="vscan">false</prop>
    </fs_summary>
</software-component>
<!-- ...... -->
<!-- zfs-pool....-->
<!-- ... -->
    ]]>
    </payload>
    <additional-information
        name="system-version">pkg://sun.com/ak/SUNW,otoro@2011.04.24.5.0,1-1.25:20121003T025456Z</additional-information>
</message>

3. Sample Hearbeat Message.

<?xml version="1.0" encoding="UTF-8"?>
<message xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance"
xsi:noNamespaceSchemaLocation="message_20.xsd">
    <site-id>1111111111</site-id>
    <host-id>myhostname</host-id>
    <message-uuid>e6699c41-c0e4-ec2e-f15b-ba797d88e13c</message-uuid>
    <message-time timezone="UTC">2012-11-20T07:17:28</message-time>
    <system-id>1111111111</system-id>
    <asset-id>urn:st:42f723c3-2ec0-6f46-caea-c825276287ab</asset-id>
    <product-id>urn:uuid:4f24df97-b519-11de-9e65-080020a9ed93</product-id>
    <product-name>Sun ZFS Storage 7420</product-name>
    <heartbeat>
        <time timezone="UTC">2012-11-20T07:17:28</time>
    </heartbeat>
    <additional-information
        name="system-version">pkg://sun.com/ak/SUNW,otoro@2011.04.24.5.0,1-1.25:20121003T025456Z</additional-information>
</message>

 

4. Sample Fault Message containing details of the fault.

<?xml version="1.0" encoding="UTF-8"?>
<message xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance"
xsi:noNamespaceSchemaLocation="message_20.xsd">
    <site-id>1111111111</site-id>
    <host-id>myhostname</host-id>
    <message-uuid>3f210df1-3aaa-62fe-da3e-828a7c78552a</message-uuid>
    <message-time timezone="UTC">2012-11-06T17:55:34</message-time>
    <system-id>1111111111</system-id>
    <asset-id>urn:st:42f723c3-2ec0-6f46-caea-c825276287ab</asset-id>
    <product-id>urn:uuid:4f24df97-b519-11de-9e65-080020a9ed93</product-id>
    <product-name>Sun ZFS Storage 7420</product-name>
    <event>
        <primary-event-information>
            <message-id>SENSOR-8000-AM</message-id>
            <event-uuid>282ff623-19f9-c92a-e88e-e5b25bdb3f1c</event-uuid>
            <event-time timezone="UTC">2012-11-06T17:31:15</event-time>
            <severity>Major</severity>
            <component>
                
<hardware-component>
    <name>P3/MR1 DIMM 1</name>
    <serial>55555</serial>
    <part>Part Number</part>
    <additional-information name="label">P3/MR1 DIMM 1</additional-information>
    <additional-information name="fmri">hc://:product-id=SUN-FIRE-X4470-M2-SERVER:product-sn=1111111111:server-id=unknown:chassis-id=1111111111:serial=55555:part=Part Number/motherboard=0/chip=3/memory-controller=1/dram-channel=2/dimm=1</additional-information>
    <additional-information name="manufacturer">Manufacturer Name</additional-information>
    <additional-information name="model">Model Name</additional-information>
    <additional-information name="ak-part">Part Number</additional-information>
</hardware-component>
            </component>
            <summary>A sensor indicates that the memory module 'unknown/P3/MR1 DIMM 1' has been diagnosed as faulty by the Service Processor.</summary>
            <description>A sensor indicates that the memory module 'unknown/P3/MR1 DIMM 1' has been diagnosed as faulty by the Service Processor.</description>
            <payload>
{       'version' => 0x0,
        'class' => 'list.suspect',
        'uuid' => '282ff623-19f9-c92a-e88e-e5b25bdb3f1c',
        'code' => 'SENSOR-8000-AM',
        'diag-time' => [ 1352223075, 452153],
        'de' => {
                'version' => 0x0,
                'scheme' => 'fmd',
                'authority' => {
                        'version' => 0x0,
                        'product-id' => 'SUN-FIRE-X4470-M2-SERVER',
                        'product-sn' => '1111111111',
                        'chassis-id' => '1111111111',
                        'server-id' => 'unknown'
                },
                'mod-name' => 'eft',
                'mod-version' => '1.16'
        },
        'fault-list-sz' => 0x1,
        '__case_state' => 0x1,
        'fault-list' => [{
                'version' => 0x0,
                'class' => 'fault.memory.intel.dimm.indicator-set',
                'certainty' => 0x64,
                'resource' => {
                        'version' => 0x0,
                        'scheme' => 'hc',
                        'hc-root' => '',
                        'serial' => '55555',
                        'part' => 'Part Number',
                        'authority' => {
                                'product-id' => 'SUN-FIRE-X4470-M2-SERVER',
                                'product-sn' => '1111111111',
                                'server-id' => 'unknown',
                                'chassis-id' => '1111111111'
                        },
                        'hc-list-sz' => 0x5,
                        'hc-list' => [{
                                'hc-name' => 'motherboard',
                                'hc-id' => '0'
                        },{
                                'hc-name' => 'chip',
                                'hc-id' => '3'
                        },{
                                'hc-name' => 'memory-controller',
</payload>
        </primary-event-information>
    </event>
    <additional-information
     name="system-version">pkg://sun.com/ak/SUNW,otoro@2011.04.24.5.0,1-1.25:20121003T025456Z</additional-information>
</message>

 

 

Checked for currency - 29-May-2018

 


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