Sun Fire V210 Server
 
Sun Fire V240 Server
 
Sun Fire V125 Server
 
Sun Fire V440 Server
 
Sun Netra 440 Server
 
Sun Netra 240 (AC) Server
 
Sun Netra 210 Server
 

PLA-Support>Sun Systems>SPARC>Workgroup Servers>SN-SPARC: SF-V2x0
 

In this Document

Purpose

Scope

Details

Description of the ASR Event:

How to verify if a CPU fan has failed:

Tips on how to check the AC input or PSU status:

References

Applies to:

Purpose

• This article describes activity required by a System Administrator to verify whether a PSU has no AC input event is not Oracle service actionable or the PSU has failed  and the event is service actionable. If actionable, instructions will be provided as to how to proceed.

Scope

• This document is intended for System Administrators and support personnel.

Details

Auto Service Request (ASR) provides automatic failure detection and SR creation for Oracle SPARC systems.  See http://www.oracle.com/us/asr/index.html  for more information on ASR.  This particular ASR event has created a Draft Service Request (DraftSR).   DraftSRs require manual verification in order to determine whether further action by Oracle Service is required.

Description of the ASR Event:

A PSU alarm can be externally triggered.  An additional check needs to be performed in order to verify whether this is a persistent hardware fault or not. If a persistent failure has occurred the DraftSR needs to be promoted into a formal Service Request and the part needs to be replaced.

Please find an example ASR alarm at the bottom of this document.

How to verify if a CPU fan has failed:

 Step 2: Verify a persistant failure.

NOTE: if this alarm is recieved for a V440 system please see the following document:

    Sun Fire [TM] V440 with older ALOM firmware and intermittent power issues may cause false Power Supply failures [ID 1531204.1]

Tips on how to check the AC input or PSU status:

1. Check if the power cables are still connected to the PSU.
2. Check if the power cable still provides AC power.
3. Many systems gave this Alarm it is possible a power grid failure has happened.

We can see the 'failed' status in 'prtdiag -v'

The alom command 'showlogs -v'will show the events below:

Step 3: If a failure is not persistent, no further action is required.  The DraftSR will automatically expire.

If the failure has been verified as persistent, proceed with the steps to promote the DraftSR into a formal Service Request:

1. Log into My Oracle Support
2. Click on "Service Requests" in the menu area
3. In the "Draft Service Requests" section, click on Service Request Number <<DraftSR Number>>
4. Step 1 of the SR Create process will already have the Problem Summary, Problem Details and information pertaining to the Product and Configuration pre-populated.  

Validate that everything is accurate and all required fields are input.  Click Next.

5. Select "Hardware Errors or Suspected Failures" from the pull down menu then select the sub-category selection of "Other Issues". 

You will then be prompted to upload an explorer file for further analysis by Oracle Service.  This file is required to allow the correct part to be dispatched.

Click Next

6. Validate the SR severity, your contact information, and the Ship-To Address. Click Submit to complete the SR create process and an Oracle Support Engineer will be assigned the SR to provide further assistance.

Example Alarm:

Product Type: SUNW,SUN-FIRE-V440 SPARC SYSTEM
Summary:ASR:Probable power supply failure (PS  ) or AC input not present

mod/Config-Readerelp/PhysicalComponents/PowerSupply/PowerSupplyTable/PowerSupplyTableEntry/OperationalStatus

Additional product documentation can be found here:

Sun SPARC V-Series - http://www.oracle.com/technetwork/documentation/oracle-sparc-ent-servers-189996.html#legacyentry

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