ILOM-8000-30 - Top Level Identification indeterminate

Asset ID:	1-79-1168560.1
Update Date:	2017-09-19
Keywords:

Solution Type Predictive Self-Healing Sure

Solution 1168560.1 : ILOM-8000-30 - Top Level Identification indeterminate

Applies to:

SPARC M7-8
SPARC M7-16
SPARC T7-1
SPARC T7-4
SPARC T7-2
Information in this document applies to any platform.

Purpose

Additional information for ILOM-8000-30 - Top Level Identification indeterminate

Details

Type:

Fault
fault.chassis.tli.invalid

Severity:

Major

Description

The message ID: ILOM-8000-30 indicates that the fault management function running on the service processor has determined the Top Level Identification of the system cannot be determined.

The product uses a quorum system to ensure consistency in the Top Level Identification information. This event is generated when the 'Primary' quorum FRU is replaced and indicates the primary FRU information no longer matches the information contained in the other quorum members.

Automated Response

The system will return UNKNOWN to Product identification requests.

Impact

The Product part number and serial number, as well as other important platform identification information, will be unknown.

Suggested Action for System Administrator

This event serves as a 'reminder' to update this information when the Primary FRU is replaced. The service person should be already on site and update the information as part of the FRU replacement.

There should be no action required by the System Administrator, however if necessary service could be contacted by performing the following:

Try the following CLI command in an attempt to retrieve system information.

-> show /SYS

/SYS
Targets:
MB
MB_ENV
USBBD
DVD
PS0
SASBP
PDB
CONNBD
FANBD
HDD0
HDD4
INTSW
PWRBS
VPS
T_AMB
OK
LOCATE
SERVICE
PS_FAULT
TEMP_FAULT
FAN_FAULT

Properties:
type = Host System
ipmi_name = /SYS
keyswitch_state = Normal
product_name = SPARC T3-1
product_part_number = 602-4916-03
product_serial_number = BDL1024FDA
product_manufacturer = Oracle Corporation
fault_state = OK
clear_fault_action = (none)
power_state = On

Commands:
cd
reset
set
show
start
stop

->

If the command is able to retrieve the information as shown above, you can use the information under 'properties' when initiating the service request.

It is possible that the above command will be unable to retrieve the desired information. Regardless of the results go to the following document:

PSH Procedural Article for ILOM-Based Alerts (Doc ID 1162995.1)

Refer to Section B Submitting a Service Request via the Support Center and follow the instructions .

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