Sun Server X4-2L
 

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In this Document

Purpose

Details

Applies to:

Purpose

This document provides additional information for message ID:  SPX86-8002-2J

Details

Power to server not available

Type

Fault

fault.chassis.domain.boot.power-off-unexpected

Severity

Critical

Description

Message ID: SPX86-8002-2J indicates that the ILOM fault manager has received
an error report indicating power is not available to the server due to a malfunctioning
component detected by the complex programmable logic device (CPLD).

The server is unable to power-on and may be caused by a firmware defect or faulty hardware.

This event can happen at any time, but usually occurs early in the boot process.

Recommendation is to upgrade ILOM firmware prior to any hardware replacement.

The boot process is monitored to make sure that no hangs or unlimited boot retries occur.

Error reports are issued when various milestones in the server boot process are reached.
When a milestone is not reached, a fault is diagnosed so platform services can retry the boot process.

   
Sun Fire X6270 M2
Sun Fire X6275 M2
Sun Fire X4800 in the Sun Fire X4800 chassis
Sun Fire X4800 in the Sun Blade 6000 chassis

    Recommendation is to upgrade ILOM firmware prior to any hardware replacement.

    If upgrade does not resolve problem, then motherboard+blade chassis is the likely suspect.

    The chassis-wide service required LED on the server will be illuminated.
        

Sun Fire X2270 M2
Sun Fire X4170 M2
Sun Fire X4270 M2

    Recommendation is to upgrade ILOM firmware prior to any hardware replacement.

    If upgrade does not resolve problem, then motherboard is the likely suspect.

    The chassis-wide service required LED on the server will be illuminated.
         
    

Sun Fire X4470

Sun Fire x4470 M2

  

    Recommendation is to upgrade ILOM firmware prior to any hardware replacement.

    If upgrade does not resolve problem, then motherboard or memory riser is the likely suspect.

    The chassis-wide service required LED on the server will be illuminated.
         
  
 
Sun Fire X3-2
Sun Fire X3-2L

    Recommendation is to upgrade ILOM firmware prior to any hardware replacement.

    If upgrade does not resolve problem, then the motherboard is the likely suspect.

    The chassis-wide service required LED on the server will be illuminated.

    All occurances of this fault event must be escalated to TSC.

    Bug 16716197 : High field occurrence of CPLD diagnosed power fault SPX86-8002-2J on X3/4 VCORE

    Collect a FULL snapshot from the system.

    Update system firmware to the latest available version and clear the fault.
    Power cycle the system and attempt to power on the system.

    If the system can power up and runs normally without any other faults being reported,
    then monitor the system for any further issues and do not replace any components.

    If the system is still unable to power up, then collect another FULL snapshot.

    Replace the motherboard on second occurance of fault event.

    TSC engineers should ensure collection of the full ILOM snapshot image
    and return of the motherboard using the NCAT/CPAS process.

Sun Fire X4-2
Sun Fire X4-2L

Recommendation is to upgrade ILOM firmware prior to any hardware replacement.

    If upgrade does not resolve problem, then the motherboard is the likely suspect.

    The chassis-wide service required LED on the server will be illuminated.
 

    All occurances of this fault event must be escalated to TSC.

    Bug 16716197 : High field occurrence of CPLD diagnosed power fault SPX86-8002-2J on X3/4 VCORE

    Collect a FULL snapshot from the system.

    Update system firmware to the latest available version and clear the fault.
    Power cycle the system and attempt to power on the system.

    If the system can power up and runs normally without any other faults being reported,
    then monitor the system for any further issues and do not replace any components.

    If the system is still unable to power up, then collect another FULL snapshot.

    Replace the motherboard on second occurance of fault event.

    TSC engineers should ensure collection of the full ILOM snapshot image
    and return of the motherboard using the NCAT/CPAS process.

Oracle Server X5-2
Oracle Server X5-2L

Oracle Server X6-2

Oracle Server X6-2L

Recommendation is to upgrade ILOM firmware prior to any hardware replacement.
If upgrade does not resolve problem, then the motherboard is the likely suspect.

The chassis-wide service required LED on the server will be illuminated.

All occurances of this fault event must be escalated to TSC.

Bug 16716197 : High field occurrence of CPLD diagnosed power fault SPX86-8002-2J on X3/4 VCORE

Collect a FULL snapshot from the system.

Update system firmware to the latest available version and clear the fault.
Power cycle the system and attempt to power on the system.

If the system can power up and runs normally without any other faults being reported,
then monitor the system for any further issues and do not replace any components.

If the system is still unable to power up, then collect another FULL snapshot.

Replace the motherboard on second occurance of fault event.

TSC engineers should ensure collection of the full ILOM snapshot image
and return of the motherboard using the NCAT/CPAS process.

Refer to the following document for the latest procedures for displaying event content on preparation
for submitting a service request and applying any post-repair actions that may be required.

PSH Procedural Article for ILOM-Based Diagnosis (Doc ID 1155200.1)

Automated Response

The chassis wide service required LED will be illuminated.

Impact

Server will not be able to power-on.

Suggested Action for System Administrator

Update system firmware to the latest available version and clear the fault.

If problem persists, please contact Oracle Support Services for further assistance.

Refer to the following document for the latest procedures for displaying event content in preparation

for submitting a service request and applying any post-repair actions that may be required.

PSH Procedural Article for ILOM-Based Diagnosis (Doc ID 1155200.1)

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