PSH Procedural Article for ILOM-Based Alerts

Asset ID:	1-79-1162995.1
Update Date:	2017-06-16
Keywords:

Solution Type Predictive Self-Healing Sure

Solution 1162995.1 : PSH Procedural Article for ILOM-Based Alerts

Applies to:

Sun Microsystems > Servers
SPARC T5-2
Information in this document applies to any platform.

Purpose

This article provides standard procedures for viewing details of a hardware Alert diagnosed by the ILOM-based fault managers. Information contained in this article includes the preparation required when opening a service request.

Details

This article provides the recommended service actions, which are contained in the following sections:

Section A - Identify Component / FRU
Section B - Contact Authorized Service Provider

Note: The example contained in this document is representative of what will appear on your system. However there will be slight variations in what you see for your specific fault.

Section A - Identify Component / FRU

Note: The host name may be substituted in place of the IP address of the Service Processor when logging into the ILOM CLI.

% ssh -l root <IP address of Service Processor>

Enter the fault management shell to obtain pertinent information about the fault.

-> start /SP/faultmgmt/shell
Are you sure you want to start /SP/faultmgmt/shell (y/n) ? y

faultmgmtsp>

Use the 'fmadm faulty' command to identify the faulty component/FRU.

Example

The Example output shown below identifies the suspect FRU as "/SYS", which represents the chassis. The over Temperature condition being shown is likely caused by something outside of the platform.

faultmgmtsp> fmadm faulty
------------------- ------------------------------------ -------------- --------
Time UUID msgid Severity
------------------- ------------------------------------ -------------- --------
2010-08-27/16:48:03 9a39c4ac-26ae-ee20-a13f-c97453232c0d SPT-8000-6E Major

Fault class : fault.chassis.env.temp.over-fail

FRU : /SYS
(Part Number: unknown)
(Serial Number: unknown)

Description : Ambient temperature is at or above the normal temperature
threshold.

Response : Illuminate service-required LED on the chassis. System will
be powered down when the High Temperature threshold is
reached.

Impact : System may be powered down.

Action : The administrator should review the ILOM event log for
additional information pertaining to this diagnosis. Please
refer to the Details section of the Knowledge Article for
additional information.

Section B - Submitting a Service Request Via the Support Center

Open a service request by logging into My Oracle Support and follow the indicated procedures, which will include presenting elements of the event content displayed using the procedures provided in Section A.

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