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PLA-Support>Sun Systems>Sun_Other>Sun Collections>SN-OTH: Sun PSH
 

Applies to:

Purpose

Provide additional information for message ID: SCF-8008-3U

Scope

Details

Predictive Self-Healing Article
Hard-to-diagnose problem detected by OpenBoot PROM.

Type

upset

  upset.chassis.domain.fe-obp-err

Severity

Critical

Description

A hard-to-diagnose problem was detected by OpenBoot PROM.

Automated Response

Nothing is deconfigured. Please consult the detail section of the knowledge article for additional information.

Impact

System may drop to the 'OK' prompt.

Suggested Action for System Administrator

The platform administrator should check to see if any other hardware failure has occurred on the platform.
The platform administrator should check to make sure OBP environment variables have been set correctly.

• Verify the system wasn't purposefully reset as part of regular maintenance.  This is frequently caused by the System Administrator manually resetting the domain.  To verify this is an actionable ( needs to be analyzed and fixed ) fault:

Run the viewaudit command on the XSCF and review the output for the "reset" command, if present then the domain was manually reset and may not need to be analyzed.

Example command output://
viewaudit -D <yyyymmdd> -c ACS_DOMAIN ( <yyyymmdd> is the date of when the issue occurred example 20080612 )
.................
header,87,1,command - console,192.168.1.1,2008-06-12 18:27:31.134 -06:00
subject,2,platadm,normal,console
command,console,-d0
platform access,granted
domain access,granted,0
text,Connect to DomainID 0?y
return,0
header,106,1,command - reset,192.168.1.1,2008-06-12 18:27:39.307 -06:00
subject,2,platadm,normal,console
command,reset,-d0,xir
platform access,granted
domain access,granted,0
text,DomainID to reset:00^JContinue? [y|n] :y^J
return,0
header,87,1,command - console,192.168.1.1,2008-06-12 18:27:49.435 -06:00
subject,2,platadm,normal,console
command,console,-d0
platform access,granted
domain access,granted,0
text,Connect to DomainID 0?y
return,0
.................

If none of these courses of action provide a resolution, then the platform administrator should schedule a service action.

Details

This message indicates a hard-to-diagnose problem was detected while running OpenBoot PROM.

Nothing is deconfigured. The system administrator should:

Make sure OpenBoot PROM variables are set correctly.

Examine output displayed to the XSCF console and XSCF logs files to identify if a fault had occurred;

XSCF> fmdump -m

XSCF> fmdump -v

Collect a snapshot ( See document 2097446.1 - SPARC Mx000 and M10/M12 systems: Simple Instructions to Collect an XCP Snapshot).

Contact your Authorized Service Provider.

In most cases an explorer and snapshot will need to be supplied to root cause the issue.

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