SCF-8005-8S - Fatal error occurred on the interface between an IO Channel and a SC chip.

Asset ID:	1-79-1021908.1
Update Date:	2014-05-20
Keywords:

Solution Type Predictive Self-Healing Sure

Solution 1021908.1 : SCF-8005-8S - Fatal error occurred on the interface between an IO Channel and a SC chip.

Applies to:

Sun Microsystems > Servers
Sun SPARC Enterprise M5000 Server
All Platforms

Purpose

Provide additional information for message ID: SCF-8005-8S

Details

Predictive Self-Healing Article
Fatal error occurred on the interface between an IO Channel and a SC chip.

Type

: Fault; fault.chassis.SPARC-Enterprise.if.fe-ioc-sc

Severity

: Critical

Description

: A fatal error occurred on the interface between an IO Channel and a SC chip.

Automated Response

: The IO Channel is deconfigured.

Impact

: The domain that is using the IO Channel is reset.

Suggested Action for System Administrator

: Schedule a repair action to replace the affected Field Replaceable Unit (FRU), the identity of which can be determined using fmdump -v -u EVENT_ID. Please consult the detail section of the knowledge article for additional information.

Details

: A fatal error occurred on the interface between an IO Channel (1/2 of an IOC) and a SC chip.

The domain that is using the IO Channel is reset.

The IO Channel will be deconfigured after the domain is reset.

Availability of I/O devices depends on which IO Channel was deconfigured.

    SPARC Enterprise M3000 platform:

      IO Channel 0 provides access to all internal I/O and PCI-Express slots 0, 1, 2, and 3.

      The platform becomes unbootable.

    SPARC Enterprise M4000 platforms:

       IO Channel 0 provides access to PCI-X slot 0, PCI-Express slots 1 and 2,
       and all the internal I/O.

       IO Channel 1 provides access to PCI-Express slots 3 and 4.

    SPARC Enterprise M5000 platforms:

       IO Channel 0 provides access to PCI-X slot 0, PCI-Express slots 1 and 2,
       and all the internal I/O.

          IOU#0: Internal I/O includes the DVD drive, the DAT drive, HDD#0 and HDD#1.
          IOU#1: Internal I/O includes HDD#2 and HDD#3.

       IO Channel 1 provides access to PCI-Express slots 3 and 4.

    SPARC Enterprise M8000/M9000 platforms:

       IO Channel 0 on IOC chip 0 provides access to PCI-Express slots 0 and 1 on this IOU.

       IO Channel 1 on IOC chip 0 provides access to PCI-Express slots 2 and 3 on this IOU.

       IO Channel 0 on IOC chip 1 provides access to PCI-Express slots 4 and 5 on this IOU.

       IO Channel 1 on IOC chip 1 provides access to PCI-Express slots 6 and 7 on this IOU.

The recommended service action for this event is to schedule the replacement of the affected FRU's.

       LEGEND

      RED        = SUNW-MSG-ID
      BLUE     = EVENT_ID
      GREEN = FRU

Step 1. Collect the fault message (use one of the following methods):

   Single-line fault message displayed on the XSCF console:

   Mar 20 21:42:48 san-ff2-21-0 fmd: SOURCE: sde, REV: 1.12, CSN: 7860000772
   EVENT-ID: e6f8b002-1d8f-4825-a0d7-d519aabc2705
   Refer to http://www.sun.com/msg/SCF-8005-8S for detailed information.

   Complete fault message using 'fmdump -m' on the XSCF console:

   MSG-ID: SCF-8005-8S, TYPE: Fault, VER: 1, SEVERITY: Critical
   EVENT-TIME: Tue Mar 20 21:42:48 UTC 2007
   PLATFORM: SPARC-Enterprise, CSN: 7860000772, HOSTNAME: san-ff2-21-0
   SOURCE: sde, REV: 1.12
   EVENT-ID: e6f8b002-1d8f-4825-a0d7-d519aabc2705
   DESC: A fatal error occurred on the interface between an IO Channel and a SC chip.
   Refer to http://www.sun.com/msg/SCF-8005-8S for more information.
   AUTO-RESPONSE: The IO Channel is deconfigured.
   IMPACT: The domain that is using the IO Channel is reset.
   REC-ACTION: Schedule a repair action to replace the affected Field Replaceable Unit (FRU),
   the identity of which can be determined using fmdump -v -u EVENT_ID.
   Please consult the detail section of the knowledge article for additional information.

Step 2. Collect the output from the 'fmdump -v -u EVENT_ID' command

        xscf> fmdump -v -u e6f8b002-1d8f-4825-a0d7-d519aabc2705

        TIME                 UUID                                 MSG-ID
        Mar 20 21:42:48.1264 e6f8b002-1d8f-4825-a0d7-d519aabc2705 SCF-8005-8S
          66% fault.chassis.SPARC-Enterprise.if.fe-ioc-sc

               Problem in: hc:///chassis=0/iou=0/ioc=0/ch=0
                  Affects: hc:///chassis=0/iou=0/ioc=0/ch=0
                      FRU: hc://:product-id=SPARC-Enterprise:chassis-id=7860000772:
                           server-id=san-ff2-21-0:
                           part=CA20393-B55X 001AA:revision=0101/component=/IOU#0

          33% fault.chassis.SPARC-Enterprise.if.fe-ioc-sc

               Problem in: hc:///chassis=0/cmu=0/sc=0
                  Affects: hc:///chassis=0/iou=0/ioc=0/ch=0
                      FRU: hc://:product-id=SPARC-Enterprise:chassis-id=7860000772:
                           server-id=san-ff2-21-0:
                           part=CA20393-B50X 001AA:revision=0101/component=/MBU_B

Step 3. Contact your Authorized Service Provider.

If you require additional information, please refer to Document 1002526.1.

Product
Other Server Models 1000-9999

Product_uuid
41751310-63d5-11d7-9179-89d0596b661d

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