SCF-8004-MP - PSU detected a loss of AC power.

Asset ID:	1-79-1021885.1
Update Date:	2014-06-30
Keywords:

Solution Type Predictive Self-Healing Sure

Solution 1021885.1 : SCF-8004-MP - PSU detected a loss of AC power.

Applies to:

Sun SPARC Enterprise M4000 Server - Version All Versions and later
Sun SPARC Enterprise M5000 Server - Version All Versions and later
Sun SPARC Enterprise M8000 Server - Version All Versions and later
Sun SPARC Enterprise M9000-32 Server - Version All Versions and later
Sun SPARC Enterprise M9000-64 Server - Version All Versions and later
All Platforms

Purpose

Provide additional information for message ID: SCF-8004-MP

Details

Predictive Self-Healing Article
PSU detected a loss of AC power.

Type

: Fault; fault.chassis.env.power.loss

Severity

: Major

Description

: PSU has detected a loss of AC power.

Automated Response

: The PSU will be deconfigured. If sufficient operational PSU's remain, the fan speeds of all fans will be increased. Please consult the detail section of the knowledge article for additional information.

Impact

: If there are insufficient operational PSU's, the platform will be powered down. Please consult the detail section of the knowledge article for additional information.

Suggested Action for System Administrator

: The platform administrator should check the AC power connections and schedule a service action, if necessary. Please consult the detail section of the knowledge article for additional information.

Details

: PSU has detected a loss of AC power.

The probable cause is the loss of input AC power to the power supply.

Sufficient operational PSUs will increase all fans to high speed.
Insufficient operational PSUs will power down the platform.

The recommended service action for this event is outlined in the steps below.

Step 1. Collect the fault message:

   Single-line fault message displayed on the XSCF console:

   Mar 27 15:28:33 nwk-dc2-1-sc0 fmd: SOURCE: sde, REV: 1.12, CSN: nwk-dc2-1
   EVENT-ID: 55b0bdc9-2c60-4dca-b2d2-8a1f1fd26a0e
   Refer to http://www.sun.com/msg/SCF-8004-MP for detailed information.

Step 2. Collect the output from the 'fmdump -v -u EVENT_ID' command

   SPARC Enterprise platform example:

   xscf> fmdump -v -u 55b0bdc9-2c60-4dca-b2d2-8a1f1fd26a0e

   TIME                 UUID                                 MSG-ID
   Mar 27 15:28:33.5516 55b0bdc9-2c60-4dca-b2d2-8a1f1fd26a0e SCF-8004-MP
     100% fault.chassis.env.power.loss

           Problem in: hc:///chassis=0/psu=0
                  Affects: -
                  FRU: hc://:product-id=SPARC-Enterprise:chassis-id=nwk-dc2-1:
                       server-id=nwk-dc2-1-sc0:
                       part=CA01022-0690:revision=31/component=/PSU#0

Step 3. Platform administrator should investigate the cause of AC power loss.

           If unable to identify the cause of AC power loss,
             then collect a snapshot from the xscfu and contact your Authorized Service Provider.

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