SCF-8002-XS - Non-fatal uncorrectable error was detected within the part of a MAC chip that controls a memory bank.

Asset ID:	1-79-1021517.1
Update Date:	2014-05-19
Keywords:

Solution Type Predictive Self-Healing Sure

Solution 1021517.1 : SCF-8002-XS - Non-fatal uncorrectable error was detected within the part of a MAC chip that controls a memory bank.

Applies to:

Sun Microsystems > Servers
Sun SPARC Enterprise M4000 Server
All Platforms

Purpose

Provide additional information for message ID: SCF-8002-XS

Details

Predictive Self-Healing Article
Non-fatal uncorrectable error was detected within the part of a MAC chip that controls a memory bank.

Type

: Fault; fault.chassis.SPARC-Enterprise.asic.mac.bank.se

Severity

: Major

Description

: A non-fatal uncorrectable error was detected within the part of a MAC chip that controls a memory bank.

Automated Response

: Memory associated with this memory bank is deconfigured after the platform is power cycled or after the domain reboots or after a Dynamic Reconfiguration operation is performed.

Impact

: The domain will encounter an non-fatal uncorrectable error and the domain may panic.

Suggested Action for System Administrator

: Schedule a repair action to replace the affected Field Replaceable Unit (FRU), the identity of which can be determined using fmdump -v -u EVENT_ID. Please consult the detail section of the knowledge article for additional information.

Details

: A non-fatal uncorrectable error was detected within the part of a MAC chip that controls a memory bank.

The domain will encounter a non-fatal uncorrectable error and may panic.

   SPARC Enterprise M3000 platform:

      There is no MAC chip on a M3000 platform.
      The JSC chip provides the same functionality as the MAC chip and is located on the MBU.
      Domain using the memory bank will be reset.
      Memory associated with the memory bank will be deconfigured after the platform is power cycled
      or after the domain reboots or after a Dynamic Reconfiguration operation is performed.

   SPARC Enterprise M4000/M5000 platforms:

      The MAC Chip is located on the Memory board.
      Domain using the memory bank will be reset.
      Memory associated with the memory bank will be deconfigured after the platform is power cycled
      or after the domain reboots or after a Dynamic Reconfiguration operation is performed.

   SPARC Enterprise M8000/M9000 platforms:

      The MAC Chip us located on the CMU.
      Domain using the memory bank will be reset.
      Memory associated with the memory bank will be deconfigured after the platform is power cycled
      or after the domain reboots or after a Dynamic Reconfiguration operation is performed.

The recommended service action for this event is to schedule the replacement of the affected FRU.

       LEGEND

      RED        = SUNW-MSG-ID
      BLUE     = EVENT_ID
      GREEN = FRU

Step 1. Collect the fault message (use one of the following methods):

   Single-line fault message displayed on the XSCF console:

   Mar 20 21:19:07 san-ff2-21-0 fmd: SOURCE: sde, REV: 1.12, CSN: 7860000772
   EVENT-ID: 6a097a19-32ce-423c-a03d-2c82c8bdda6d
   Refer to http://www.sun.com/msg/SCF-8002-XS for detailed information.

   Complete fault message using 'fmdump -m' on the XSCF console:

   MSG-ID: SCF-8002-XS, TYPE: Fault, VER: 1, SEVERITY: Major
   EVENT-TIME: Tue Mar 20 21:19:07 UTC 2007
   PLATFORM: SPARC-Enterprise, CSN: 7860000772, HOSTNAME: san-ff2-21-0
   SOURCE: sde, REV: 1.12
   EVENT-ID: 6a097a19-32ce-423c-a03d-2c82c8bdda6d
   DESC: A non-fatal uncorrectable error was detected within the part of a MAC chip that controls a memory bank.
   Refer to http://www.sun.com/msg/SCF-8002-XS for more information.
   AUTO-RESPONSE: Memory associated with this memory bank is deconfigured after the platform is power cycled or
   after the domain reboots or after a Dynamic Reconfiguration operation is performed.
   IMPACT: The domain will encounter an non-fatal uncorrectable error and the domain may panic.
   REC-ACTION: Schedule a repair action to replace the affected Field Replaceable Unit (FRU),
   the identity of which can be determined using fmdump -v -u EVENT_ID.
   Please consult the detail section of the knowledge article for additional information.

Step 2. Collect the output from the 'fmdump -v -u EVENT_ID' command

   SPARC Enterprise platform example:

   xscf> fmdump -v -u 6a097a19-32ce-423c-a03d-2c82c8bdda6d

         TIME                 UUID                                 MSG-ID
         Mar 20 21:19:07.6842 6a097a19-32ce-423c-a03d-2c82c8bdda6d SCF-8002-XS
           100% fault.chassis.SPARC-Enterprise.asic.mac.bank.se

                 Problem in: hc:///chassis=0/cmu=0/mac=0/bank=0
                    Affects: hc:///chassis=0/cmu=0/mac=0/bank=0
                        FRU: hc://:product-id=SPARC-Enterprise:chassis-id=7860000772:
                             server-id=san-ff2-21-0:
                             part=CA20393-B54X 001AA:revision=0101/component=/MBU_B/MEMB#0

Step 3. Contact your Authorized Service Provider.

If you require additional information, please refer to Document 1002526.1.

Product
z-Other Server Models 1000-9999

Product_uuid
41751310-63d5-11d7-9179-89d0596b661d

Attachments

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