SCF-8002-VP - Fatal error was detected within the part of a MAC chip that controls a memory bank.

Asset ID:	1-79-1021515.1
Update Date:	2014-06-12
Keywords:

Solution Type Predictive Self-Healing Sure

Solution 1021515.1 : SCF-8002-VP - Fatal error was detected within the part of a MAC chip that controls a memory bank.

Applies to:

Sun SPARC Enterprise M3000 Server - Version All Versions and later
Sun SPARC Enterprise M4000 Server - Version All Versions and later
Sun SPARC Enterprise M5000 Server - Version All Versions and later
Sun SPARC Enterprise M8000 Server - Version All Versions and later
Sun SPARC Enterprise M9000-32 Server - Version All Versions and later
All Platforms

Purpose

Provide additional information for message ID: SCF-8002-VP

Details

Predictive Self-Healing Article
Fatal error was detected within the part of a MAC chip that controls a memory bank.

Type

: Fault; fault.chassis.SPARC-Enterprise.asic.mac.bank.fe

Severity

: Critical

Description

: A fatal error was detected within the part of a MAC chip that controls a memory bank.

Automated Response

: The bank of memory is deconfigured.

Impact

: Domain using the memory bank will be reset.

Suggested Action for System Administrator

: Schedule a repair action to replace the affected Field Replaceable Unit (FRU), the identity of which can be determined using fmdump -v -u EVENT_ID. Please consult the detail section of the knowledge article for additional information.

Details

: A fatal error was detected within the part of a MAC chip that controls a memory bank.

   SPARC Enterprise M3000 platform:

      There is no MAC chip on a M3000 platform.
      The JSC chip provides the same functionality as the MAC chip and is located on the MBU.
      Domain using the memory bank will be reset.
      The memory associated with this bank of memory is deconfigured.

   SPARC Enterprise M4000/M5000 platforms:

      The MAC Chip is located on the Memory board.
      Domain using the memory bank will be reset.
      The memory associated with this bank of memory is deconfigured.

   SPARC Enterprise M8000/M9000 platforms:

      The MAC Chip us located on the CMU.
      Domain using the memory bank will be reset.
      The memory associated with this bank of memory is deconfigured.

The recommended service action for this event is to schedule the replacement of the affected FRU.

Step 1. Collect the fault message (use one of the following methods):

   Single-line fault message displayed on the XSCF console:

   Mar 20 21:18:59 san-ff2-21-0 fmd: SOURCE: sde, REV: 1.12, CSN: 7860000772
   EVENT-ID: 1294ccfb-f283-435f-b6f6-fb472175ea11
   Refer to http://www.sun.com/msg/SCF-8002-VP for detailed information.

   Complete fault message using 'fmdump -m' on the XSCF console:

   MSG-ID: SCF-8002-VP, TYPE: Fault, VER: 1, SEVERITY: Critical
   EVENT-TIME: Tue Mar 20 21:18:58 UTC 2007
   PLATFORM: SPARC-Enterprise, CSN: 7860000772, HOSTNAME: san-ff2-21-0
   SOURCE: sde, REV: 1.12
   EVENT-ID: 1294ccfb-f283-435f-b6f6-fb472175ea11
   DESC: A fatal error was detected within the part of a MAC chip that controls a memory bank.
   Refer to http://www.sun.com/msg/SCF-8002-VP for more information.
   AUTO-RESPONSE: The bank of memory is deconfigured.
   IMPACT: Domain using the memory bank will be reset.
   REC-ACTION: Schedule a repair action to replace the affected Field Replaceable Unit (FRU),
   the identity of which can be determined using fmdump -v -u EVENT_ID.
   Please consult the detail section of the knowledge article for additional information.

Step 2. Collect the output from the 'fmdump -v -u EVENT_ID' command

   SPARC Enterprise platform example:

   xscf> fmdump -v -u 1294ccfb-f283-435f-b6f6-fb472175ea11

         TIME                 UUID                                 MSG-ID
         Mar 20 21:18:58.9767 1294ccfb-f283-435f-b6f6-fb472175ea11 SCF-8002-VP
           100% fault.chassis.SPARC-Enterprise.asic.mac.bank.fe

                 Problem in: hc:///chassis=0/cmu=0/mac=0/bank=0
                    Affects: hc:///chassis=0/cmu=0/mac=0/bank=0
                        FRU: hc://:product-id=SPARC-Enterprise:chassis-id=7860000772:
                             server-id=san-ff2-21-0:
                             part=CA20393-B54X 001AA:revision=0101/component=/MBU_B/MEMB#0

Step 3. Contact your Authorized Service Provider.

If you require additional information, please refer to Document 1002526.1.

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