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PLA-Support>Sun Systems>Sun_Other>Sun Collections>SN-OTH: Sun PSH
 

Applies to:

Purpose

Provide additional information for message ID: SCF-8002-FA

Details

Predictive Self-Healing Article
Failure to boot Solaris on a domain using a device behind a PCI-Express/PCI-X bridge.

Type

Upset

  upset.chassis.SPARC-Enterprise.io.pciex.bridge.boot

Severity

Critical

Description

Failure to boot Solaris on a domain using a device behind a PCI-Express/PCI-X bridge chip. This includes the PCI-X slot and internal I/O on an IOU (if the PCI-Express/PCI-X bridge is located on an IOU or IOUA) and the PCI-X slots of an I/O Boat (if the PCI-Express/PCI-X bridge is located on an I/O Boat).

Automated Response

Nothing is deconfigured.

Impact

The domain drops to the OpenBoot PROM 'ok' prompt.

Suggested Action for System Administrator

The platform administrator should investigate the cause of the boot problem and schedule a service action, if necessary. Please consult the detail section of the knowledge article for additional information.

Details

Failure to boot Solaris on a domain using a device behind a PCI-Express/PCI-X bridge chip.

This message is informational in nature and not a diagnosis.

The OpenBoot PROM fcode did not detect any fault with the device
and the XSCF software was unable to determine cause.

The domain drops to the OpenBoot PROM 'ok' prompt.

Potential causes may include, but are not limited to the following:

   Poor physical connection;
   No power to device;
   Missing disk label;
   Corrupted boot image;
   Booting from the wrong partition on the device;
   Attempting to boot from the wrong device;
   Device path missing;
   Path to device is deconfigured;
   External or application issues such as volume management;
   Difficult to diagnose hardware issues.



If you require further assistance, proceed with the steps below.


Step 1. Collect the fault message (use one of the following methods):


   Single-line fault message displayed on the XSCF console:

   Mar 20 21:12:40 san-ff2-21-0 fmd: SOURCE: sde, REV: 1.12, CSN: 7860000772  
   EVENT-ID: a2d1efee-7f13-4801-aa81-aaa8cbead200
   Refer to http://www.sun.com/msg/SCF-8002-FA for detailed information.


   Complete fault message using 'fmdump -m' on the XSCF console:

   MSG-ID: SCF-8002-FA, TYPE: Upset, VER: 1, SEVERITY: Critical
   EVENT-TIME: Tue Mar 20 21:12:40 UTC 2007
   PLATFORM: SPARC-Enterprise, CSN: 7860000772, HOSTNAME: san-ff2-21-0
   SOURCE: sde, REV: 1.12
   EVENT-ID: a2d1efee-7f13-4801-aa81-aaa8cbead200
   DESC: Failure to boot Solaris on a domain using a device behind a PCI-Express/PCI-X
   bridge chip. This includes the PCI-X slot and internal I/O on an IOU (if the
   PCI-Express/PCI-X bridge is located on an IOU or IOUA) and the PCI-X slots of
   an I/O Boat (if the PCI-Express/PCI-X bridge is located on an I/O Boat).
   Refer to http://www.sun.com/msg/SCF-8002-FA for more information.
   AUTO-RESPONSE: Nothing is deconfigured.
   IMPACT: The domain drops to the OpenBoot PROM 'ok' prompt.
   REC-ACTION: The platform administrator should investigate the cause of the boot problem
   and schedule a service action, if necessary.
   Please consult the detail section of the knowledge article for additional information.


Step 2. Collect the output from the 'fmdump -v -u EVENT_ID' command
   

   SPARC Enterprise platform example:
 
   xscf> fmdump -v -u a2d1efee-7f13-4801-aa81-aaa8cbead200

         TIME                 UUID                                 MSG-ID
         Mar 20 21:12:40.5165 a2d1efee-7f13-4801-aa81-aaa8cbead200 SCF-8002-FA
           100%  upset.chassis.SPARC-Enterprise.io.pciex.bridge.boot

                 Problem in: hc:///chassis=0/iou=0/ioc=0/ch=0/leaf=0/pci_br=0
                    Affects: -
                        FRU: hc://:product-id=SPARC-Enterprise:chassis-id=7860000772:
                             server-id=san-ff2-21-0:
                             part=CA20393-B55X 001AA:revision=0101/component=/IOU#0


Step 3. Contact your Authorized Service Provider.

This solution has no attachment