Sun SPARC Enterprise M8000 Server
 
Sun SPARC Enterprise M4000 Server
 
Sun SPARC Enterprise M3000 Server
 
Sun SPARC Enterprise M9000-32 Server
 
Sun SPARC Enterprise M5000 Server
 
Sun SPARC Enterprise M9000-64 Server
 

PLA-Support>Sun Systems>Sun_Other>Sun Collections>SN-OTH: Sun PSH
 

Applies to:

Purpose

Provide additional information for message ID: SCF-8002-ES

Details

Predictive Self-Healing Article
Failure to boot Solaris on a domain using a device in a PCI-Express slot.

Type

Upset

  upset.chassis.SPARC-Enterprise.io.pciex.card.boot

Severity

Critical

Description

Failure to boot Solaris on a domain using a device in a PCI-Express slot.

Automated Response

Nothing is deconfigured.

Impact

The domain drops to the OpenBoot PROM 'ok' prompt.

Suggested Action for System Administrator

The platform administrator should investigate the cause of the boot problem and schedule a service action, if necessary. Please consult the detail section of the knowledge article for additional information.

Details

Failure to boot Solaris on a domain using a device in a PCI-Express slot.

This message is informational in nature and not a diagnosis.

The OpenBoot PROM fcode did not detect any fault with the device
and the XSCF software was unable to determine cause.

The domain drops to the OpenBoot PROM 'ok' prompt.

Potential causes may include, but are not limited to the following:

   Poor physical connection;
   No power to device;
   Missing disk label;
   Corrupted boot image;
   Booting from the wrong partition on the device;
   Attempting to boot from the wrong device;
   Device path missing;
   Path to device is deconfigured;
   External or application issues such as volume management;
   Difficult to diagnose hardware issues.



If you require further assistance, proceed with the steps below.


Step 1. Collect the fault message (use one of the following methods):


   Single-line fault message displayed on the XSCF console:

   Apr 12 16:48:09 san-dc3-1-0 fmd: SOURCE: sde, REV: 1.12, CSN: BE80601000  
   EVENT-ID: 31acf85a-dd4b-43f3-9756-b5f691612057
   Refer to http://www.sun.com/msg/ SCF-8002-ES  for detailed information.

   Complete fault message using 'fmdump -m' on the XSCF console:

   MSG-ID:  SCF-8002-ES , TYPE: Upset, VER: 1, SEVERITY: Critical    
   EVENT-TIME: Thu Apr 12 16:48:09 PDT 2007    
   PLATFORM: SPARC-Enterprise, CSN: BE80601000, HOSTNAME: san-dc3-1-0    
   SOURCE: sde, REV: 1.12    
   EVENT-ID: 31acf85a-dd4b-43f3-9756-b5f691612057   
   DESC: Failure to boot Solaris on a domain using a device in a PCI-Express slot.    
   Refer to http://www.sun.com/msg/SCF-8002-ES for more information.    
   AUTO-RESPONSE: Nothing is deconfigured.    
   IMPACT: The domain drops to the OpenBoot PROM 'ok' prompt.    
   REC-ACTION: The platform administrator should investigate the cause of the boot
   problem and schedule a service action, if necessary.
   Please consult the detail section of the knowledge article for additional information.


Step 2. Collect the output from the 'fmdump -v -u EVENT_ID' command
   

   SPARC Enterprise platform example:
 
   xscf> fmdump -v -u 31acf85a-dd4b-43f3-9756-b5f691612057

         TIME                 UUID                                 MSG-ID
         Apr 12 16:48:09.5982 31acf85a-dd4b-43f3-9756-b5f691612057 SCF-8002-ES            
           100%  upset.chassis.SPARC-Enterprise.io.pciex.card.boot                   

                 Problem in: hc:///chassis=0/iou=0/pcislot=0                     
                    Affects: -                        
                        FRU: hc://:product-id=SPARC-Enterprise:chassis-id=BE80601000:
                             server-id=san-dc3-1-0/component=/IOU#0/PCI#0



Step 3. Contact your Authorized Service Provider.

This solution has no attachment