SCF-8002-CY - Failure to boot Solaris on a domain via GbE.

Asset ID:	1-79-1021499.1
Update Date:	2014-01-30
Keywords:

Solution Type Predictive Self-Healing Sure

Solution 1021499.1 : SCF-8002-CY - Failure to boot Solaris on a domain via GbE.

Applies to:

Sun SPARC Enterprise M3000 Server - Version All Versions and later
Sun SPARC Enterprise M4000 Server - Version All Versions and later
Sun SPARC Enterprise M5000 Server - Version All Versions and later
Sun SPARC Enterprise M8000 Server - Version All Versions and later
Sun SPARC Enterprise M9000-32 Server - Version All Versions and later
All Platforms

Purpose

Provide additional information for message ID: SCF-8002-CY

Details

Predictive Self-Healing Article
Failure to boot Solaris on a domain via GbE.

Type

: Upset; upset.chassis.SPARC-Enterprise.io.pci.gbe.boot

Severity

: Critical

Description

: Failure to boot Solaris on a domain via GbE.

Automated Response

: Nothing is deconfigured.

Impact

: The domain drops to the OpenBoot PROM 'ok' prompt.

Suggested Action for System Administrator

: The platform administrator should investigate the cause of the boot problem and schedule a service action, if necessary. Please consult the detail section of the knowledge article for additional information.

Details

: Failure to boot Solaris on a domain using Gigabit Ethernet.

This message is informational in nature and not a diagnosis.

The OpenBoot PROM fcode did not detect any fault with the device
and the XSCF software was unable to determine cause.

The domain drops to the OpenBoot PROM 'ok' prompt.

Potential causes may include, but are not limited to the following:

   Poor cable connection;
   Corrupted boot image;
   Boot server not available;
   Network problems;
   Attempting to boot from the wrong device;
   Device path missing;
   Path to device is deconfigured;
   Difficult to diagnose hardware issues.

If you require further assistance, proceed with the steps below.

Step 1. Collect the fault message (use one of the following methods):

   Single-line fault message displayed on the XSCF console:

   Mar 20 21:12:25 san-ff2-21-0 fmd: SOURCE: sde, REV: 1.12, CSN: 7860000772
   EVENT-ID: 84889ad4-fb85-41dc-ba8a-67ac4e621615
   Refer to http://www.sun.com/msg/SCF-8002-CY for detailed information.

   Complete fault message using 'fmdump -m' on the XSCF console:

   MSG-ID: SCF-8002-CY, TYPE: Upset, VER: 1, SEVERITY: Critical
   EVENT-TIME: Tue Mar 20 21:12:25 UTC 2007
   PLATFORM: SPARC-Enterprise, CSN: 7860000772, HOSTNAME: san-ff2-21-0
   SOURCE: sde, REV: 1.12
   EVENT-ID: 84889ad4-fb85-41dc-ba8a-67ac4e621615
   DESC: Failure to boot Solaris on a domain via GbE.
   Refer to http://www.sun.com/msg/SCF-8002-CY for more information.
   AUTO-RESPONSE: Nothing is deconfigured.
   IMPACT: The domain drops to the OpenBoot PROM 'ok' prompt.
   REC-ACTION: The platform administrator should investigate the cause of the boot
   problem and schedule a service action, if necessary.
   Please consult the detail section of the knowledge article for additional information.

Step 2. Collect the output from the 'fmdump -v -u EVENT_ID' command

   SPARC Enterprise platform example:

   xscf> fmdump -v -u 84889ad4-fb85-41dc-ba8a-67ac4e621615

         TIME                 UUID                                 MSG-ID
         Mar 20 21:12:25.5355 84889ad4-fb85-41dc-ba8a-67ac4e621615 SCF-8002-CY
           100% upset.chassis.SPARC-Enterprise.io.pci.gbe.boot

                 Problem in: hc:///chassis=0/iou=0/pcislot=0/ioua=0/pci_br=0/gbe=0
                    Affects: -
                        FRU: hc://:product-id=SPARC-Enterprise:chassis-id=7860000772:
                             server-id=san-ff2-21-0/component=/IOU#0/PCI#0/IOUA

Step 3. Contact your Authorized Service Provider.

Product
z-Other Server Models 1000-9999

Product_uuid
41751310-63d5-11d7-9179-89d0596b661d

Attachments

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